Director of Digital Workplace Experience

Black & Veatch Family of Companies • Olathe, KS

5d • Hybrid

About The Position

The Director of Digital Workplace Experience serves as a key senior leader within the Digital & IT organization, assisting with defining, advocating for, and delivering cohesive and impactful employee experience. This role works closely with leadership to accelerate digital transformation, elevate operational performance, and influence cultural evolution across the enterprise. As a highly visible leader, the Director sets the direction for process innovation, guides crossfunctional teams, and ensures the employee experience is a strategic driver of business outcomes and organizational value.

At Black & Veatch, the Director of Digital Workplace Experience designs, implements, and continually improves strategies that enhance every stage of the employee journey. Working in partnership with the Senior Director of Employee Experience, this leader advances initiatives that strengthen engagement, culture, digital enablement, and organizational effectiveness within a global, employeeowned engineering and construction firm. The Director ensures employees have the tools, resources, and environment necessary to excel—delivering a seamless, uninterrupted experience that supports high performance and meaningful work.

Requirements

• Bachelor’s degree
• 15+ years of experience in IT, with at least 3 years in a leadership role managing enterprise platforms
• Employee Experience background at major company 5+ years of experience
• Driving MSP’s at large company driving towards XLA,s & Employee Experience Mindset with customer focus
• ITIL/ITSM experience and process improvement
• Autopilot/Intune OOBE (out of box experience) for endpoint distribution
• Proven experience managing Employee Experience and/or IT Process Engineering practices
• A/V, Teams, MS365, iOS experience
• DEX tool experience
• Experience leading cross-functional teams and vendor partnerships
• Strong understanding of process management frameworks (Six Sigma, LEAN) and ITSM, ITIL, and enterprise service delivery frameworks
• Excellent communication and stakeholder engagement skills
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

• Employee Experience background and experience 5+ years of experience
• Driving MSP’s at large company towards XLA’s & Employee Experience Mindset with customer focus
• ITIL/ITSM experience and process improvement
• Autopilot/Intune OOBE (out of box experience) for endpoint distribution
• Certifications in Lean, Six Sigma, ITIL, COBIT, and/or PMP
• Familiarity with agile methodologies and enterprise change management
• Bachelor’s degree in information technology, Computer Science, Business Process Engineering, similar disciplines, or related work experience
• Strong analytical and problem-solving skills
• Experience driving platform adoption and user experience improvement
• Proven experience driving employee experience across major company.
• Proven ability to influence and partner with C-suite executives and senior business leaders.
• Demonstrated success leading large-scale transformation initiatives in complex, matrixed organizations.
• Exceptional executive communication, negotiation, and stakeholder management skills.
• Experience in engineering, construction, or technical industries.
• Familiarity with IT service delivery, digital transformation, or UX principles.
• Experience working in an employeeowned or highly collaborative culture.
• Strong cross-functional communication and collaboration skills to support IT and business alignment.
• Experience in quality control, compliance, and continuous improvement initiatives.
• Commitment to operational safety, precision, and team-based problem solving.
• Skilled in identifying process inefficiencies and developing troubleshooting guides or frameworks.

Responsibilities

• Develop and execute a comprehensive employee experience strategy aligned with enterprise goals and the Senior Director’s priorities.
• Identify experience gaps and opportunities across the employee lifecycle, including onboarding, development, mobility, and retention. End to End solutions focused on the employee experience.
• Lead cross-functional initiatives that enhance engagement, belonging, and organizational culture.
• Partner with IT leadership to ensure employees receive a seamless, intuitive digital experience with a employee experience mindset of what else can I do for you.
• Oversee improvements to digital tools, service delivery, and support models that impact daily employee productivity.
• Champion user-centered design principles to reduce friction and improve technology adoption.
• Improve experience across offices and construction sites to provide positive employee experience and one BV synergies.
• Design and manage programs that support recognition, wellbeing, culture, and employee connection.
• Implement continuous improvement processes using employee feedback, analytics, and experience metrics.
• Support enterprise change management efforts to ensure successful rollout of new systems, processes, and initiatives with no interruption to employees.
• Facilitate listening mechanisms such as surveys, focus groups, and feedback channels while utilizing DEX tool and other employee experience tools.
• Translate insights into actionable recommendations for leadership.
• Partner with Communications to deliver clear, consistent messaging about experience initiatives.
• Develop KPIs and dashboards to measure employee experience outcomes. Ensure accountability across EX teams delivering top notch employee experience.
• Develop SteerCo and Committee driving partnerships across BV to identify top issues and implementing processes improving overall employee experience.
• Support budget planning, resource allocation, and strategic prioritization for the Employee Experience function.
• Build strong relationships with HR, IT, Security, business leaders, and employee resource groups.

Benefits

• We offer competitive compensation; 401K match and benefits that start day one.
• Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
• To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.
• A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union.
• Professionals may also be eligible for a performance-based bonus program.
• As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director