Director of Delivery - Client Services

Servos

102d • Remote

About The Position

Do you love growing people, building high-performing teams, and balancing leadership with hands-on client delivery? Are you energized by coaching consultants, driving accountability, and ensuring teams deliver with excellence? If you’re a leader who thrives in a collaborative environment, enjoys solving challenges, and knows how to motivate teams to achieve their best, Servos could be your next big step! Location: Remote (US) We Are: A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine). A virtual team throughout the United States with headquarters in Virginia. Devoted to doing the right thing for our clients and team by leading with a human-first culture. An experienced team of consultants who are dedicated to having fun and adding value. Open minded and always welcoming new ideas and approaches. You Are: An experienced people leader with 5+ years of personnel management experience, including hiring, coaching, and performance oversight. Confident managing performance, giving feedback, and implementing improvement plans when needed. A strong communicator who motivates others and builds trusted relationships to ensure accountability while aligning outcomes with objectives. Experienced in project management for client-facing engagements, including scope, timelines, budgets, and risk oversight. Adept at overseeing workload allocations, utilization, and resource planning across multiple projects. A proactive problem solver who anticipates risks, identifies trends, and drives process improvements. A strategic thinker who thrives in driving account growth and leading continuous improvement initiatives in a dynamic, fast-paced environment. A collaborative leader who motivates teams, builds trust with clients, and ensures projects are successfully delivered.

Requirements

• An experienced people leader with 5+ years of personnel management experience, including hiring, coaching, and performance oversight.
• Confident managing performance, giving feedback, and implementing improvement plans when needed.
• A strong communicator who motivates others and builds trusted relationships to ensure accountability while aligning outcomes with objectives.
• Experienced in project management for client-facing engagements, including scope, timelines, budgets, and risk oversight.
• Adept at overseeing workload allocations, utilization, and resource planning across multiple projects.
• A proactive problem solver who anticipates risks, identifies trends, and drives process improvements.
• A strategic thinker who thrives in driving account growth and leading continuous improvement initiatives in a dynamic, fast-paced environment.
• A collaborative leader who motivates teams, builds trust with clients, and ensures projects are successfully delivered.

Responsibilities

• Lead and mentor a team of engagement managers, client service leads and delivery leads, supporting career growth while ensuring effective project management practices.
• Direct team performance and growth, driving accountability through reviews, coaching, and tailored development plans to build a high-performing, engaged team.
• Act as an escalation point for project and client issues, helping teams manage delivery risks to stay on track and successful.
• Oversee resourcing, approve hiring and allocations, monitor time entries, and ensure quality delivery standards.
• Manage projects from planning through execution, including scope, timelines, budgets, resource allocation, and risk management.
• Partner with Sales, Architects, and Delivery Leads to align resourcing, scope, and delivery planning while maintaining quality standards.
• Drive strategic planning and account reviews, identifying opportunities for growth and improving client relations.
• Guide continuous improvement processes, methodologies, and team performance in order to shape practice strategies and drive cross-practice collaboration.
• Contribute to recruiting, interviewing, and pre-sales efforts while sharing practice expertise.
• Continue participating in client delivery in roles such as Engagement Manager, Solution Architect, or Sr. Consultant.

Benefits

• A family first culture with unlimited PTO after the first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k plus a match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed