Director of Default Asset Management & Claims

Valon Mortgage

11d

About The Position

We’re looking for a strategic and operationally-minded Director of Claims / Property Preservation & Dispositions, default and credit bureau reporting, and invoice management for owning and scaling our investor claims, property preservation, and post-foreclosure operations. In this role, you’ll be responsible for managing and optimizing all aspects of investor claims filing (FHA, VA, USDA, FNMA, FHLMC), property preservation, conveyance, and REO dispositions. You’ll lead a growing team, build out scalable processes, and collaborate cross-functionally with Compliance, Technology, and Investor Relations to drive exceptional performance and compliance across the board.

Requirements

• 8+ years of experience in mortgage servicing with deep expertise in claims (FHA/VA/USDA/GSE), property preservation, and REO management.
• 3+ years in a leadership role with proven experience building teams and scaling operations.
• Strong knowledge of investor/insurer guidelines, timelines, and recovery protocols.
• Experience partnering with cross-functional teams to deliver process improvements and system enhancements.
• Data-driven decision-maker with a knack for identifying risks, inefficiencies, and opportunities for automation.
• Comfortable operating in a fast-paced, ambiguous startup environment—builder mindset a must.
• Bachelor's Degree or relevant experience
• Strong track record of building and scaling operational workflows that align with regulatory and investor requirements
• Demonstrated experience collaborating with cross-functional teams (e.g., Compliance, Product, Engineering, Investor Relations)
• Proficiency in using data to monitor KPIs, identify process gaps, and implement improvements
• Exceptional organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment and manage competing priorities with minimal oversight

Nice To Haves

• Bonus points if you’ve helped design or launch technology-driven solutions in the servicing or claims space.

Responsibilities

• Own end-to-end oversight of claims filing, property preservation, conveyance, invoice management, credit bureau reporting, and year-end reporting, and REO asset management operations.
• Develop and execute a strategy to streamline and scale workflows in line with investor, insurer, and regulatory requirements.
• Lead, mentor, and develop high-performing teams with a strong focus on accountability, efficiency, and compliance.
• Partner with Product and Engineering to drive automation and technology-driven solutions that reduce manual work and increase accuracy.
• Serve as SME for all things related to conveyance timelines, claims, property preservation processes, and investor reimbursement protocols.
• Maintain audit readiness and ensure timely, accurate claims submissions to maximize recoverability and minimize curtailments.
• Monitor key metrics (conveyance timelines, claim recovery rates, REO timelines/costs, etc.) and report on performance to leadership and investors.
• Stay current with evolving GSE/insurer guidelines and industry best practices.

Benefits

• Compensation: Competitive salary and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Director