Director of Data Management & Operations

Children's Council of San Francisco • San Francisco, CA

19d • Remote

About The Position

Children’s Council is looking for a strategic and results-driven Director of Data Management and Operations. This leader will analyze and interpret complex data sets from multiple sources, transforming insights into actionable strategies through dashboards, reports, and trend analysis. The Director will establish and enforce data governance standards, ensuring accuracy, consistency, and alignment with organizational objectives. The ideal candidate is highly organized, detail-oriented, and skilled at using data to help leaders guide organizational decisions. The Director will report to the Chief Technology Officer and will play a critical role in shaping data strategy and enabling operational excellence. This role is 100% remote, with occasional in-office presence for key meetings and collaboration. This role is 100% remote but should be available for in-office work/meetings as needed.

Requirements

• 3-5 years of leading IT data management and operations and hands-on experience involving quantitative data analysis and complex problem solving.
• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field.
• Must be highly organized, detail-oriented, and skilled at using data to help leaders guide organizational decisions.
• Excellent problem-solving, communication, and time management skills.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Demonstrated ability to analyze statistical data and to present findings clearly and concisely in verbal, written, and graphic form.
• Strong knowledge and experience with reporting packages, databases (SQL etc.), ETL.
• Strong knowledge of SQL is a must.
• Data Warehouse experience (particularly Azure/Azure Data Factory).
• Salesforce Administration and Configuration experience.

Responsibilities

• Take a strategic leadership role over data across the organization, champions data to key stakeholders
• Complete an org wide Data Assessment resulting in the creation and implementation of a Data Strategy
• Create and manage an internal Data Governance Committee
• Develop, manage, and administer the data warehouse as well as train other data personnel within the organization
• Create and maintain integrations between the organization’s data warehouse and external REST APIs by utilizing platforms such as Azure Data Factory and Cloudingo.
• Manage and enhance integrations that transfer data directly into Salesforce utilizing ETL processes from the organization’s data warehouse, SQL databases, and form tools such as FormAssembly.
• Utilize tools such as Cloudingo and Salesforce’s built-in duplicate management features to minimize the number of duplicate Salesforce contacts and related accounts.
• Work closely with other internal data team staff to clean and transfer historical data from spreadsheets into Salesforce using tools such as Dataloader, Cloudingo and the Salesforce Data Import Wizard.
• Serve as administrator and technical resource for Account Engagement, the organization’s email marketing tool.
• Supervise the organization’s Web/Database Administrator and other data related positions within IT.
• Establish requirements and assess the quality of the data in our current databases
• Assist in the maintenance and creation of a data catalog and data map.
• Develop and implement data standards, policies, procedures, and business rules
• Establish data access security requirements
• Interpret data, analyze results using statistical techniques and provide ongoing reports from a variety of sources to create dashboards and other presentation materials and tools for key constituents
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary and/or secondary data sources and maintain databases/data systems
• Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct issues
• Serve as the organization’s Salesforce Administrator to include management of the Salesforce database and configuration. Will also partner directly with any identified Salesforce consultants.
• Provide training and technical assistance with the design and management of collecting and reporting data (surveys). Create standards and procedures on how we create and conduct surveys.
• Independently analyze and summarize findings and present data in formats such as excel pivots, power point, reports, dashboards, grids, and tables along with any suggestions or recommendations.
• Other data related duties as assigned.

Benefits

• Generous Medical coverage for staff, including paid medical plan deductibles, copays and out-of-pocket maximums.
• Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with a generous employer match.
• Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs.
• Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees