Director of Credit & Accounts Receivable

Vallen Distribution Inc. • Belmont, NC

32d

About The Position

Join the Vallen team as the Director of Credit & Accounts Receivable. This role will be responsible for the strategic direction and operational leadership of the Credit & Collections and Cash Application departments. This role oversees all activities related to collection activities and credit management to ensure accuracy, compliance, and efficient cash flow. The Director partners with cross-functional leaders to drive process improvement, maintain strong customer relationships, and achieve financial objectives.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration or related field required.
• 15+ years of progressive Accounts Receivable, Credit, or Finance experience with 5+ years in a management or leadership capacity.
• Demonstrated success leading large AR teams across multiple departments or locations.
• Proven ability to operate and adapt in a fast-paced, high expectation environment.
• Strong understanding of credit risk, collections strategy, and order-to-cash processes.
• Proficiency with ERP systems and data analysis/reporting tools.
• Exceptional leadership, analytical, and communication skills.
• Ability to present complex financial data clearly to executive leadership.
• Proven ability to influence cross-functional teams and drive measurable performance improvement.
• Strong natural curiosity and drive to mentor team to achieve success.

Nice To Haves

• Experience within distribution, manufacturing, or industrial services industries.
• Advanced financial modeling, forecasting, and data analytics capabilities.
• Strong background in process automation or ERP implementation projects.
• Experience managing shared services or centralized AR operations.
• Proven success driving KPI improvements, such as reducing DSO and improving working capital efficiency.

Responsibilities

• Lead and develop the Credit & Collection and Cash Application teams, setting performance goals and providing coaching and training to support professional growth.
• Foster a collaborative, high-performance culture focused on accuracy, accountability, and continuous improvement.
• Oversee Accounts Receivable (AR) activities including collections, deductions, customer maintenance and cash application to ensure accuracy and timeliness.
• Oversee and ensure adherence to the company’s credit policy; recommend changes as needed based on market or customer conditions.
• Establish and enforce policies and procedures for credit approvals, collections, and dispute resolution.
• Manage investigations of delinquent accounts, and legal actions for uncollected debts.
• Monitor and manage key metrics such as Daily Sales Outstanding (DSO), aging trends, and bad debt reserves, providing executive-level reporting and analysis.
• Collaborate with cross-functional partners (Sales, Customer Service, Operations) to resolve billing issues and ensure smooth end-to-end order-to-cash processes.
• Implement process improvements and automation solutions to increase efficiency and reduce risk.
• Review and analyze customer credit risk, setting appropriate terms and limits in line with company policies.
• Support audit and compliance requirements by ensuring accurate and complete documentation and adherence to internal controls.
• Drive continuous improvement through data-driven decisions, KPIs, and proactive cash management strategies.
• Maintain strong communication channels with internal teams, customers, and executive leadership to ensure accuracy and timely resolution of issues.
• Provide executive-level reporting and insights on AR performance, collections, and credit exposure.
• Collaborate with Finance leadership on cash flow forecasting, working capital management, and policy compliance.
• Other duties assigned by departmental leadership.

Benefits

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

What This Job Offers

• Job Type: Full-time
• Career Level: Director