Director of CPI Quality Assurance

TX-HHSC-DSHS-DFPS • Austin, TX

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About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

The Director of CPI Quality Assurance reports directly to the Director of Quality Assurance and performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning of the Child Protective Investigations Quality Assurance Team. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment

Under the direction of the Director of Quality Assurance, this position directs comprehensive quality assurance program activities for the CPI QA team.

The position oversees staff that (1) conduct quality assurance reviews in realted to CPI functions and processes (2) gather, organize, and analyze data that demonstrates the progress of quality assurance assessments, reviews, and initiatives.

Requirements

• Ablity to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; and the principles and practices of public administration and management.
• Knowledge of Child Protective Investigations
• Knowledge of the child welfare system and child welfare practices.
• Knowledge of quality assurance practices.
• Knowledge of principles of leadership and management of personnel.
• Skill in establishing plans and setting objectives and goals that support an overall business strategy.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in effectively communicating with professional and support staff and the public both verbally and in writing.
• Skills in working collaboratively and cooperatively with diverse groups.
• Skill in critical thinking.
• Skill in problem solving, detecting potential issues, and resolving issues without delay.
• Skill in conflict resolution and working collaboratively to solve problems.
• Skill in managing multiple and competing priorities.
• Skill in leadership, communication, and public speaking, including presentations for executive staff.
• Ability to direct and organize program activities and/or business functions; to establish goals and objectives that support the strategic plan; to identify problems, evaluate alternatives, and implement effective solutions; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively; and to supervise the work of others.
• Ability to use communication and organizational skills to communicate information orally and in writing in a way that is understandable for multiple different audiences, including taking complicated information and making it simple and understandable.
• Ability to communicate effectively; and to supervise the work of others.
• Ability to study and evaluate programs and propose recommendations, to interpret and apply agency policies and procedures.
• Ability to lead, plan, assign, and set priorities
• Graduation from an accredited four-year college or university with major course work in public administration, business, and human services or closely related field of study.

Nice To Haves

• DFPS experience.
• Experience conducting quality assurance reads or leading a quality assurance team.
• Specialized training or certifications related to quality assurance.
• Experience in data analysis, program evaluation, and performance management strategies.

Responsibilities

• Administer and direct programs in a specific area.
• Manages day-to-day activities of staff in the CPI Quality Assurance department.
• Hires, manages, and provides professional development for CPI Quality Assurance staff.
• Provides direct reports with work assignments, clear direction, and information on roles and expectations.
• Manages employee time, leave responsibilities, and performs related human resources activities.
• Supervises the work of others and ensures performance goals are established and met.
• Directs program activities and/or business functions within a department or division.
• Oversees the implementation of changes resulting from new legislation. Monitors compliance with policies and procedures, ensuring alignment with federal, state, and local legislative mandates.
• Oversees the development and implementation of the CPI Quality Assurance (QA) Program.
• Develops and implements techniques for evaluating program activities and/or business functions within a department or division; and identifies need for changes.
• Uses a performance management strategy to provide feedback, guidance, and development planning for staff.Develops process improvement techniques to identify and implement new quality assurance case read strategies, activities, and process improvements.
• Develops QA evaluation techniques (e.g., qualitative or quantitative data analysis of case reviews) to identify and implement new CPI policy and practice management strategies.
• Develops and establishes goals and objectives consistent with the agency’s strategic plan.
• Ensures CPI QA division goals and objectives align with program and agency leadership’s goals, objectives, and strategic plan.
• Confers with executive management to develop strategic plans and long- and short-term goals for the department.
• Identifies areas of needed change and makes recommendations to improve operations, efficiency, and equity across regional areas.
• Develops, reviews, and approves budgets and major expenditures; and ensures that requirements of funding sources are met.
• Assists with the development of CPI QA  division budget requests, monitors expenditures, and makes budget recommendations.
• Reviews and approves expenditures for affordability, fiscal responsibility, and correct funding sources.
• Ensures the division remains within the constraints provided by the DFPS Finance Division.
• Oversees the Quality Assurance budget to ensure alignment with operating needs and allowances.
• Develops policies, procedures, and guidelines; and monitors compliance.
• Develops and provides technical expertise and guidance regarding business functions, policies, and strategic operations.
• Provides guidance, technical assistance, and policy interpretations regarding CPI policies and quality assurance reads.
• Provides information and technical assistance about state and federal laws, regulations, policies, and trends affecting the program.
• Identifies and evaluates CPI Quality Assurance trends and operational issues and manages the implementation of corrective measures.
• Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
• Plans, develops, implements, and evaluates policies, procedures, and compliance measures by systematically aligning each with established schedules, priorities, and standards to ensure organizational goals are achieved effectively and consistently.
• Oversees the design and implementation of workflow and productivity measures to meet organizational needs and program requirements.
• Identifies areas for improvement in policies and performance based on quality assurance assessments and makes recommendations that support the refinement of priorities, enhance scheduling effectiveness, and ensure standards are upheld to improve goal achievement across all programs.
• Reviews documents and reports developed by staff to ensure professional quality, consistency, and responsiveness while ensuring alignment with approved schedules, organizational priorities, and established standards to promote clarity and timely decision-making that advances agency goals.
• Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.
• Makes presentations and provides information to regional, program, and agency leadership; community partners; stakeholders; and other organizations regarding CPI quality assurance program improvement by delivering clear, detailed, and impactful program updates that align with agency goals, foster transparency, and support informed decision-making in formal settings.
• Reviews and approves management, productivity, and financial reports and studies.
• Establishes reporting requirements for oversight of regional activities to ensure quality assurance measures are met.
• Directs the development and deployment of analyses, audits, and program studies to evaluate the effectiveness of program policies, processes, and client service activities.
• Facilitates completion of studies, analyses, and evaluations regarding investigations program strategies, policies, and initiatives, and develops written findings.
• Prepares and directs the preparation of management and productivity reports and communicates program analysis results and recommendations for changes or improvements.
• Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.
• Oversees special projects, program analyses, research studies, and internal audits.Plans, develops, and monitors special projects/investigations, internal audits, legislative requirements, and initiatives aligned with CPI program strategies by ensuring alignment with organizational goals, providing clear guidance, reviewing progress against standards, and making adjustments to optimize outcomes based on findings.
• Provides professional oversight and guidance to other occupations or support staff, including executive and/or management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures.
• Oversees and evaluates the development and implementation of corrective measures and resolutions for compliance issues.Provides oversight, guidance, and monitoring to ensure continuous program process improvements, policy implementation, and compliance with state and federal laws, rules, regulations, and policies.Responds to internal and external inquiries and provides answers to questions related to policy and operations.
• Provides leadership to employees using performance management strategies that encourage contribution and growth.
• Performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees