Director of Corporate Quality

State Industrial•Columbus, OH

About The Position

The Director of Corporate Quality is a key leadership role reporting to the EVP of Science and Innovation. This position is accountable for setting the strategic direction and execution of Corporate Quality Assurance, Quality Control, Package and Equipment Engineering and Microbiology across all company locations. Leading a team of QA Technicians, QC Chemists, and Quality Engineers, this role ensures that world-class quality systems are developed, maintained, and embedded throughout the organization. The Director partners closely with R&D, product management, customer service, operations, supply chain, regulatory, and engineering teams to drive compliance, continuous improvement, and customer satisfaction. By fostering a culture of accountability, collaboration, and excellence, this leader ensures products consistently meet specifications, standards, and customer expectations while positioning the company for long-term success.

Requirements

B.S. Degree in chemistry, quality engineering or a scientific discipline
10-15 years experience in a quality leadership role, with a minimum of 5 years of quality management experience
Experience with ISO 9001/14001, GMP, Lean Six Sigma, 5S, Cost of Quality, Continuous Improvement
Internal and External Audit Experience
Certified Lead Auditor for internal and external audits
Certified in Lean Six Sigma or equivalent
Experience with microbiological techniques
Excellent written and oral communication
The ability to work well with cross-functional teams

Responsibilities

Develop and Maintain all Quality Management, ISO and GMP standards
Assess and correct customer issues and complaints relating to quality, productivity and performance
Assure all production gets out the door on time and in spec
Assess, analyze, and improve all aspects of quality control functions for internal production as well as contract manufacturing
Initiate, implement, and track on-going companywide quality improvement activities (Lean Six Sigma, 5S, GMP, ISO 9001, etc.)
Supervise, mentor and develop the performance of QA, QC, CQE and Packaging/Equipment Engineers
Coordinate and conduct technical and performance training for staff, site managers and technical personnel
Be present on the production floor and in the warehouse daily.
Build trust and develop excellent relationships with manufacturing employees
Assure our Quality Management System (QMS), Intellect, is always fully functional and up to date and that employees are trained on it
Lead and train on internal auditing, management review and continuous improvement programs
Work closely and effectively with R&D, Product Management, Customer Service, Operations, Regulatory Affairs, Product Management, Process Engineering, Package and Equipment Engineering, Supply Chain, Logistics and other departments companywide
Develop and analyze statistical data to determine standards and to establish quality of service
Assure all specifications, internal standards, and status of corrective actions is always up to date
Perform Mock Recall, all internal and external audits and CI events on time and to schedule
Prepare or supervise the preparation of a wide range of reports
Comply with and ensure staff compliance with all building, HSE, regulatory and security requirements
Ensure a high level of internal and external customer service and customer satisfaction
Create and maintain written quality policies, procedures, and protocols
Advise and ensure quality standards are met; advise of deficiencies and ensure staff is always trained on quality procedures
Record and manage special project issues and escalate when necessary
Perform quarterly cost of quality reports as well as monthly quality KPI reporting
Develop the Corporate Quality Plan, train on it and assure its effectiveness
Assure all FG’s, Packaging, Equipment and Raws have documented, controlled specifications
Conduct FG and Raw FIFO audits to assure proper product rotation and lifetime
Work to establish standards of service and response for sales and customers who submit complaints into our Customer Complaint System
Assure the Corrective Action System is active and effective
Duties, responsibilities, and tasks may change at any time with or without notice
Assume other duties, responsibilities and special projects as required