Director of Consumer Loan Operations

First National Bank (FNB Corp.) • Pittsburgh, PA

66d

About The Position

The Director of Consumer Loan Operations will lead the strategic direction, execution, and oversight of all operational functions supporting the bank's consumer lending portfolio. This includes Home Equity, Credit Card, Unsecured Personal Loans, Direct Auto, and Indirect Auto Lending. The ideal candidate is seasoned possessing deep domain expertise in consumer lending and a proven track record of developing high-performing teams across multiple operational levels.

Requirements

• BA or BS
• 10 years of job related experience
• Excellent communication skills, both written and verbal
• Excellent management skills
• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast paced environment
• Basic and complex loan structure and document experience including taxes, flood and insurance

Responsibilities

• Strategic Leadership and Execution: Develop, refine and execute operational strategies aligned with the bank's consumer lending growth objectives through partnering with senior leaders to shape operational policies, risk frameworks, and service delivery models.
• Operational Oversight: Lead all aspects of consumer loan operations including origination support, booking, and servicing for all product lines.
• People Development and Management: Lead, mentor, and develop a diverse team across multiple levels, including managers, analysts, and servicing specialists while fostering a culture of accountability, continuous improvement, and individual professional growth.
• Process Optimization and Transformation: Drive automation and digital transformation initiative to enhance the overall operational efficiency and customer experience through collaboration with IT, Product, and LOB to implement scalable processes and technology.
• Risk and Compliance: Ensure adherence to all regulatory requirements including OCC, CFPB, FCRA, and UDAAP by maintaining robust internal controls and audit readiness across all operational functions.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Funds, Trusts, and Other Financial Vehicles
• Number of Employees: 1,001-5,000 employees