Assistant Manager, Consumer Loan Operations

SchoolsFirst Federal Credit Union•Tustin, CA

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Assistant Manager, Consumer Loan Operations The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $96,110.00 - $153,777.00 Scheduled Weekly Hours: 40 What You’ll Be Doing Assists the department manager in directing and overseeing the daily operations of the Consumer Loan Processing & Funding department. Ensures that the procedures and best practices pertaining to direct and indirect funding, and CLOS technical support of frontline are in alignment with credit union service expectations. Promotes and maintains a positive work atmosphere and communicates with Members, teammembers, management, and vendors in a manner consistent with the Credit Union’s professional standards. Identify trends and lead continuous improvement of processes and use of technology in funding of consumer loans to provide greater efficiencies and improved Member experience. May include collaboration with other business units and enhancements to work flow processes and practices from set-up (loan application) through post-closing (funding and DMV) that result in efficient and accurate loan processing and closing and ensure the highest levels of service, productivity and quality. Serves as primary point of escalation for Members and teammembers by providing support and problem resolution on complex servicing issues. Researches and resolves Member complaints, including those arising from the Voice of the Member, CFPB, and other areas. Leads changes to systems and procedures to prevent future complaints. Supports for the overall quality of Member’s service experience and continued process enhancements to improve service quality levels. Assists with managing the funding of Direct and Indirect consumer loans within the Credit Union service standards. Oversees the CLOS technical support for Frontline as it relates to the funding process. Ensures that the funding teammembers are trained in CLOS and can assist the Frontline with technical funding questions. Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes. Reviews department standard operating procedures on a regular basis to ensure accuracy and both recommends and assists with updates as needed. Provides daily oversight of information and reports pertaining to all areas of consumer loan processing & funding including but not limited to analyzing data, internal system research, and looking for trends affecting service with the goal of recommending solutions. Oversees the testing, validation and training of process changes. Supports projects related to consumer loan processing & funding functions. Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate to loans and/or loan products. Additional Job Functions Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff. Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff. Identifies areas to streamline department and credit union operations. Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff. May act in the capacity of the Manager in his or her absence. Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Requirements

High School Diploma or GED required
3-5 years of previous related experience required
1-3 years of previous supervisory experience required
Advanced computer related and typing skills
Excellent verbal and written communication skills along with active listening
Ability to multi-task, prioritize, and manage time effectively

Nice To Haves

Bachelor's Degree or equivalent years of experience preferred
Previous Temenos or Symitar system experience preferred

Responsibilities

Assists the department manager in directing and overseeing the daily operations of the Consumer Loan Processing & Funding department.
Ensures that the procedures and best practices pertaining to direct and indirect funding, and CLOS technical support of frontline are in alignment with credit union service expectations.
Promotes and maintains a positive work atmosphere and communicates with Members, teammembers, management, and vendors in a manner consistent with the Credit Union’s professional standards.
Identify trends and lead continuous improvement of processes and use of technology in funding of consumer loans to provide greater efficiencies and improved Member experience.
May include collaboration with other business units and enhancements to work flow processes and practices from set-up (loan application) through post-closing (funding and DMV) that result in efficient and accurate loan processing and closing and ensure the highest levels of service, productivity and quality.
Serves as primary point of escalation for Members and teammembers by providing support and problem resolution on complex servicing issues.
Researches and resolves Member complaints, including those arising from the Voice of the Member, CFPB, and other areas.
Leads changes to systems and procedures to prevent future complaints.
Supports for the overall quality of Member’s service experience and continued process enhancements to improve service quality levels.
Assists with managing the funding of Direct and Indirect consumer loans within the Credit Union service standards.
Oversees the CLOS technical support for Frontline as it relates to the funding process.
Ensures that the funding teammembers are trained in CLOS and can assist the Frontline with technical funding questions.
Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes.
Reviews department standard operating procedures on a regular basis to ensure accuracy and both recommends and assists with updates as needed.
Provides daily oversight of information and reports pertaining to all areas of consumer loan processing & funding including but not limited to analyzing data, internal system research, and looking for trends affecting service with the goal of recommending solutions.
Oversees the testing, validation and training of process changes.
Supports projects related to consumer loan processing & funding functions.
Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate to loans and/or loan products.
Supervises teammembers directly, including selection, training, performance appraisal and work allocation.
Responsible for scheduling staff.
Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff.
Identifies areas to streamline department and credit union operations.
Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
May act in the capacity of the Manager in his or her absence.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions