Director of Concessions | Full-Time | The Dome

Oak View Group•Virginia Beach, VA

5d•$95,000 - $105,000

About The Position

The Director of Concessions at The Dome in Virginia Beach will be responsible for overseeing all concession operations, ensuring high-quality food and beverage service, maximizing revenue, and delivering exceptional guest experiences. This role requires strong leadership, operational expertise, and a passion for customer service in a fast-paced, high-volume environment.

Requirements

Bachelor’s degree in Hospitality, Business, or a related field preferred.
Minimum of 5+ years of experience in concessions, food & beverage, or hospitality management.
Strong leadership and team-building skills.
Experience managing budgets, inventory, and financial reporting.
Knowledge of food safety regulations and alcohol service compliance.
Ability to work flexible hours, including evenings, weekends, and holidays.
Excellent communication and problem-solving skills.

Responsibilities

Operational Leadership: Oversee daily concessions operations, ensuring efficiency, quality, and compliance with health and safety regulations.
Financial Management: Develop and manage budgets, analyze financial reports, and drive revenue growth through sales strategies and cost controls.
Staff Management: Hire, train, schedule, and supervise concessions staff, fostering a positive and productive work environment.
Enter TPO reports and verify timesheets for a bi-weekly payroll.
Vendor & Inventory Management: Manage supplier relationships, monitor inventory levels, and ensure timely restocking of products.
Guest Experience: Maintain high customer service standards, address guest concerns, and implement feedback-driven improvements.
Compliance & Safety: Ensure all concessions areas adhere to local health codes, alcohol service laws, and company policies.
Event Coordination: Work closely with event planners, operations teams, and food & beverage departments to ensure smooth service during concerts, sports events, and special occasions.