Director of Compliance

Solace

About The Position

As the Director of Compliance at Solace, you will build and own the systems that ensure we can deliver high-trust, high-impact patient advocacy at scale. Solace operates at the center of one of the most complex systems in the country, healthcare. We support patients navigating diagnoses, insurance battles, and care coordination across all 50 states, often at their most vulnerable moments. Compliance is not a back-office function here, it is core to how we earn and maintain trust with patients, advocates, and partners. You will define how Solace operates within healthcare regulations while enabling the speed and ownership that make our advocates effective. You’ll take ambiguous, fragmented requirements across federal programs (including Medicare), state regulations, and privacy laws, and turn them into systems the company can actually run on. You’re a builder who knows how to hold a high bar without becoming a bottleneck. You understand that the goal isn’t just to be compliant, it’s to build a system that works for patients. This role will start as an individual contributor and evolve into building and leading a team. You will report directly to the CEO.

Requirements

A bias toward action. You don’t just flag risk, you design and implement solutions.
Comfort operating in ambiguity, especially in environments where regulation and business models are evolving.
A builder’s mentality. You’ve built or scaled compliance programs in real-world, operationally complex settings.
Strong judgment. You know how to balance patient safety, regulatory integrity, and business velocity.
Ability to translate complex healthcare and payer regulations into clear, practical guidance.
Excellent communication and influence skills. You can partner across Product, Ops, and external stakeholders while holding a high bar.
Experience with HIPAA, Medicare (including Advantage plans), and multi-state regulatory environments.
Experience working with audits, investigations, and compliance program management.
6–10+ years of experience in Compliance, Risk, Legal, or a related field, ideally in a high-growth environment.
Applicants must be based in the United States.

Nice To Haves

Experience in healthcare, digital health, marketplaces, or similarly regulated environments strongly preferred.

Responsibilities

Build the Compliance Engine: Design and implement Solace’s compliance program across policies, controls, training, monitoring, and reporting built for a fast-moving, multi-state healthcare platform.
Translate Regulation into Execution: Turn complex requirements (HIPAA, Medicare, state-level rules, payer dynamics) into clear, actionable processes that operators and advocates can follow.
Own Marketplace Integrity: Define how Solace ensures its network of independent advocates operates safely, consistently, and in alignment with regulatory and ethical standards — without losing what makes them effective.
Embed Compliance into the Product: Partner with Product and Operations to ensure compliance is built into workflows like advocate matching, patient communication, documentation, and claims support.
Protect Patient Trust: Establish standards for privacy, data handling, and communication that reflect the reality of patients sharing highly sensitive information during critical moments.
Risk Identification & Control Design: Identify where things can break, across care coordination, insurance support, and patient interactions, and implement pragmatic controls that reduce risk without slowing down execution.
Audits & Investigations: Lead audits (internal and external), manage compliance reviews tied to Medicare and payer programs, and oversee investigations with speed and rigor.
Documentation That Reflects Reality: Create policies and procedures that match how Solace actually operates, and evolve them as the product and model change.
Monitoring & Reporting: Define KPIs and reporting that give leadership real visibility into compliance health, risks, and trends.
Vendor & Partner Oversight: Ensure third-party tools and partners meet Solace’s standards for privacy, security, and regulatory alignment.
Automation & Scale: Implement systems that reduce manual work, increase signal, and allow compliance to scale with the business.