Director of Compliance and Management Oversight

City of New York • Queens, NY

1d • Hybrid

About The Position

Parking Operations Planning and Analysis (POPA) is a division of DOT’s Traffic Operations which handles all parking tasks related to the City’s 14,000 meters, mobile parking payment app, eight (8) garages, over 75k of various types of disability permits, approximately 90,000 on-street parking spaces, and off-street spaces and permits. With an annual revenue of over $265 million, and related assets - meters, permits, meter keys, vehicles, security related business products, database and inventory systems, personnel and equipment valued in excess of $90 million. The Compliance and Management Oversight Group (Compliance Group) is seeking to hire an Administrative Manager to manage the compliance with laws, regulations, directives and internal policies, including oversight of the oversight of the Payment Card Industry (PCI) annual assessments to ensure compliance with applicable PCI standards are completed within a set timeframe. In addition, the selected candidate will develop and execute an annual plan of activities. The Compliance Group is responsible for overseeing the Division’s compliance program to ensure accountability and compliance, by enforcing and promoting the adherence to applicable laws, regulations, directives and internal policies to mitigate compliance and regulatory risks, prevent violations, foster integrity, create and promoting ethical conduct across all departments. In addition, the Compliance Group is also responsible for overseeing Traffic Operations PCI function. The selected candidate will report directly to the Assistant Commissioner and will be responsible for the development of standard operating procedures manuals for various groups/units to ensure adherence to applicable rules and the management of the annual PCI assessments.

Requirements

• In order to be considered for this position candidate must be serving permanently in the title of Administrative Manager. Please indicate this on your resume or cover letter.
• 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Responsibilities

• Manage and direct a team in the development of comprehensive standard operating procedures (SOPs) for programs, functions and operations for groups/units within Traffic/Parking Operations.
• Collaborate with the designated PCI and SOP coordinators to ensure that walkthroughs are documented in memo, review documentation, and prepare and review written reports.
• Manage the evaluation of internal control structure related to policies and rules to assess the risks of non-compliance and complete applicable risk assessments to ascertain the need for updated policies.
• Lead a team to perform research on updated laws, regulations, directives, internal policies and best practice for public administration to align with SOPs.
• Manage the completion of the annual PCI assessments for over $250 million in credit card revenue, provide technical guidance and supervision to the PCI Coordinator working closely with DOT contractors, service providers, applicable DOT Groups, management and employees to comply with PCI standards.
• Oversee personnel actions working closely with Personnel on all related matters including new hires, promotions and timekeeping.
• Play a key advisory role to management decision making related to adherence to applicable laws, regulations, directives and internal policies to mitigate compliance and regulatory risks.
• Lead, mentor, and develop a team of professionals, promoting a culture of integrity, accountability and ethical standards, ensuring that both management and employees harmonize governance out of regulatory requirements and best practices.
• Assist with other duties, special projects, update spreadsheets, and handles ad-hoc requests as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees