Director of Community Management

Artemis Lifestyles Services, LLC•Rockledge, FL

73d

About The Position

We are seeking an experienced Director of Community Management to examine, analyze, and evaluate the operations of assigned associations to ensure outstanding customer experience, and adherence to company standards and policies. The ideal candidate possesses strong verbal and written communication skills, is detail-oriented, and has had success leading a team to top-level performance. Experience in Community Association management and an active Florida CAM license is required.

Requirements

Bachelor’s Degree in Business Administration or relevant field.
Minimum of 7 - 10 years of experience in Community Association Management.
2+ years of experience at the Director level.
A business acumen partnered with emotional intelligence.
Knowledge of data analysis and reporting.
Excellent organizational and leadership skills.
Excellent knowledge of a variety of community management software platforms
Thorough knowledge of all Microsoft software including MS Teams.
High Ethical Standards.
Excellent Communication and interpersonal skills.
Highly Organized.
Valid Florida CAM license.
Must be authorized to work in the US.
Must have a background screen result that meets the criteria of Artemis for the position.

Responsibilities

Strategic planning, oversight, and implementation for the community management department.
Maintain a growing portfolio of developer run associations within Florida
Active involvement in regional new business development.
Responsible for hiring and placing Community Association Managers and support staff as communities within your portfolio.
Maintain monthly Variance Reporting
Overseeing Department Heads for Association Clubs, and Restaurants
Run monthly meetings with Land Department and HOA Team
Monitor the CAM Portfolio spreadsheet and maintain salary efficiencies.
Work with the CAMs and adjust community manager portfolios as needed.
Oversee the Senior CAM and team of portfolio, sited CAMS and administrative personnel.
Setting quarterly goals and expectations
Monthly review of portfolios and CAM progress
Meeting weekly to review progress and assign tasks.
Perform annual performance reviews.
Attend weekly Leadership meetings.
Host CAM meetings with region as needed.
Identify and implement ongoing training/educational needs for the Community Association Managers
Create quality control measures to ensure we are providing excellence in service.
Attend presentations as needed.
Attend Association Board Meetings.
Attend industry networking events.
Other tasks assigned by Vice President of Community Management.