Director of Communications

VAXCARE LLC

7h•Remote

About The Position

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare. We’re looking for a good old-fashioned Word Whisperer—someone who understands that prose are as important to a world-class brand as visuals. The Director of Communications will be responsible for overseeing the execution of a range of high-impact communications programs; building and leading a team of exceptional communications professionals; and partnering closely with leadership at the company to set strategy.

Requirements

10+ years of experience in communications, content strategy, copywriting, or related fields
Proven experience leading content and communication design initiatives, particularly in brand, sales, marketing, and customer-facing collateral.
Exceptional writing, editing, and storytelling skills across a range of formats and audiences
Demonstrated experience managing and mentoring high-performing teams
Strong understanding of brand strategy, messaging frameworks, and content systems
Experience working cross-functionally in fast-paced, matrixed organizations
Ability to balance strategic thinking with hands-on execution
Background in UX writing or content design for S.a.a.S
Experience in healthcare technology or related industries
Familiarity with accessibility and inclusive content best practices
Experience using analytics and research to inform content decisions
Building a team culture founded on trust, collaboration, and delivery excellence
Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
Humility as a Posture of Learning – Burning curiosity to learn without ego
Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities
Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
Computer Skills – Skilled with computers, learns new tools quickly.
Ethics – Honest, accountable, maintains confidentiality.
Must be able to perform job duties independently with minimal supervision.
Must have private, distraction -free workspace suitable for confidential and focused work.
Must have reliable high-speed internet to support video conferencing and regular computer use.
Must be comfortable being on camera for Microsoft Teams meetings/video conference calls.
Must be willing & able to travel on-site in Orlando, Florida at least 2x per year.

Responsibilities

Develop and lead a comprehensive communications strategy aligned with business and brand objectives
Own our brand voice, tone, and messaging and ensure it’s continuity and cohesion across all platforms and touchpoints
Oversee content design and copywriting for all externally facing touchpoints
Lead, mentor, and grow a team of writers and operators
Collaborate cross-functionally with brand, product, marketing, operations, and leadership teams to ensure cohesive storytelling
Establish content standards, guidelines, and governance to maintain quality and consistency
Drive content strategy for key initiatives including product launches, campaigns, and thought leadership
Review, approve, and coordinate the delivery of mass customer communications
Use data and insights to optimize messaging and improve audience engagement
Manage external agencies, freelancers, and vendors as needed