Director of Communication

One Park Financial•Miami, FL

About The Position

One Park Financial (OPF) is a fast-growing FinTech (Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they need to take their business to the next level. We believe success comes down to working with the right people and enabling them to do what they do best. We are seeking a high-impact Director of Communications (Telecommunications) to lead and scale OPF’s voice, data, and contact center communications infrastructure across sales and operations. This role is responsible for defining and executing telecommunications strategy, ensuring reliable, secure, and cost-effective systems that support business growth, contact rate optimization, and operational efficiency. The ideal candidate brings deep technical expertise, strong leadership capability, and the ability to translate complex systems into business outcomes.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
10+ years of experience managing telecommunications environments supporting sales and operations organizations
Deep understanding of VoIP, data networking, wireless technologies, and security infrastructure
Extensive hands-on experience with cloud-based contact center and telephony platforms, including Amazon Connect, Amazon Bedrock, Five9, Zoom, or similar technologies
Proven experience leading technical teams and driving enterprise-level telecommunications strategy
Strong ability to translate technical concepts into actionable insights for operational and executive audiences
Demonstrated success improving system reliability, scalability, and contact performance in high-volume environments

Responsibilities

Design, develop, and execute short- and long-term telecommunications strategies supporting contact center, sales, and operations organizations
Lead the architecture, implementation, and ongoing optimization of cloud-based telephony and network infrastructure
Oversee corporate voice, data, video, and contact center systems, ensuring high availability and performance
Manage and develop technical teams across telecommunications, network, and call center functions, including hiring, training, and performance management
Own vendor relationships, contract negotiations, and service-level agreements to ensure cost-effective and scalable solutions
Partner with executive, operational, and technical stakeholders to align communications strategy with business goals
Ensure network security, disaster recovery readiness, and compliance with federal, state, and industry regulations
Monitor system performance, identify risks, and drive continuous improvement initiatives to enhance contact rates and customer experience