Director of Commissary Operations
About The Position
At Thomas Cuisine, we believe food is medicine —and operational excellence is what allows REAL Food to scale with integrity. The Director of Commissary Operations is responsible for overseeing daily operations across commissary production, logistics, and field execution to ensure consistent quality, on-time delivery, strong financial performance, and an exceptional guest experience. This role serves as the key connection between production teams, on-site staff, and clients, ensuring programs are executed reliably while supporting growth and new account openings. WHY YOU’LL LOVE THIS ROLE You’ll play a key leadership role in scaling scratch-made , REAL Food programs across multiple accounts. You’ll partner closely with culinary, operations, and client teams to ensure consistency and excellence. You’ll have meaningful influence over systems, workflows, and operational best practices. You’ll support growth by helping launch new accounts and expand existing relationships. You’ll earn a competitive salary , plus comprehensive benefits, PTO, and wellness support.
Requirements
- Operational leadership experience in foodservice or hospitality.
- Experience coordinating commissary production and logistics .
- Strong communication and organizational skills .
- Solutions-focused mindset.
- Proficient in Microsoft Office and operational systems.
Nice To Haves
- Previous P&L or contract-managed service experience preferred.
Responsibilities
- Lead end-to-end operations across commissary production, logistics, delivery, and field teams.
- Plan and manage production flow, delivery schedules, and routing to support service timing and food quality.
- Oversee all commissary and related field operations to ensure standards and guest experience expectations are met.
- Manage hiring, onboarding, training, coaching, and performance management.
- Ensure inventory controls, production and delivery logs are accurate.
- Uphold food safety, sanitation, workplace safety, and brand standards.
- Review menus and programs for operational feasibility.
- Serve as liaison between commissary teams, field teams, and clients.
- Conduct regular site visits.
- Support catered events and special programs.
- Lead operational readiness for new accounts.
Benefits
- Life/Work Integration
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Paid Holidays
- Health & Wellness
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- Access to Wellness Initiatives (Fitness Memberships, etc.)
- Financial Wellness
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
- A supportive, collaborative work environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
