Director of Collision

Premier Truck Group•Dallas, TX

55d

About The Position

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, youâre rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off 401k Plan with Employer Match (US) Group RRSP with Employer Match (CA) Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Requirements

High school diploma or equivalent
3 - 5 years of service experience or equivalent combination of education and experience

Nice To Haves

Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience

Responsibilities

Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels, and monitors the performance of the collision department
Prepares and administers with GMâs an annual operating budget for the collision department
Maintains reporting systems required by management and the factory
Monitors the performance of the department using appropriate reports, tracking systems, and surveys
Ability to analyze trends in data and create a course of action for a desired outcome
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
Ensures compliance with manufacturer warranty and policy procedures
Accounts for documents; ensures none are missing and are processed correctly
Fosters professional employee development and coordinates with department managers to determine training needs
Establish and maintain good working relationships with customers to encourage repeat and referral business
Keeps abreast of new equipment and tools available and recommends purchases
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as liaison with factory representatives and vendor contacts
Develop and maintain pricing guides and maintenance menus for frequent labor operations, and coordinate the usage throughout the service organization
Handles customer complaints immediately and per companyâs guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the collision experience
Establishes and maintains good working relationships with other departments
Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
Understands and follows work rules and procedures
Other duties as assigned