Director of Coding Operations

Zotec Partners

19d•Remote

About The Position

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers. We’re seeking a Director of Coding Operations to join us. This is a remote position. As a Director of Coding Operations, you will oversee daily coding activities across multiple service modalities, ensuring the delivery of accurate, compliant, and timely coding services through a hybrid workforce that includes both internal teams and offshore partners. This role is responsible for operational performance, vendor oversight, and maintaining strong controls to support quality and turnaround standards. Some travel is required.

Requirements

Bachelor’s degree in a healthcare-related field or equivalent combination of education and experience
Current professional certification through AHIMA or AAPC
Willingness to travel as needed
Minimum of five years’ experience leading geographically dispersed medical coding teams with deep expertise in revenue cycle and coding operations
Strong leadership and people management skills, including managing offshore teams
Advanced proficiency in data analytics and report tools
Demonstrated success leading operational transformations or performance turnaround initiatives
Exceptional problem-solving and root cause analysis skills

Responsibilities

Direct day-to-day operations across multiple professional coding functions
Balance and assign workload between internal staff and offshore vendor teams to achieve turnaround time and service level expectations
Monitor and manage offshore vendor performance, including productivity, quality metrics, accuracy, and SLA compliance
Lead internal and external coding audit programs to ensure accuracy and compliance
Drive issue resolution, escalation processes, and corrective action initiatives in partnership with vendor leadership
Use data-driven forecasting to plan staffing, manage capacity, and support budget development
Convert complex operational and financial data into clear, actionable insights for leadership teams
Design, maintain, and monitor operational dashboards for internal and vendor performance
Prepare and oversee detailed reporting on audit findings, error trends, root cause analysis, and financial impact
Partner with IT teams to identify system improvements, automation opportunities, and AI-assisted coding solutions
Work closely with Coding Quality and Education teams to ensure operational adherence to regulatory and corporate standards
Engage with clients, patients, and facility stakeholders as needed to resolve issues and strengthen professional relationships