Director of Cloud & Infrastructure - (Herndon, VA)

Serco North America • Washington, DC

2d

About The Position

The Director of Cloud and Infrastructure is a senior leadership role responsible for the strategy, planning, and operation of Serco’s entire IT infrastructure, encompassing both cloud-based and on-premises servers and networks. This leader ensures all technology resources are secure, scalable, reliable, and aligned with business goals, while driving operational excellence and continuous improvement across the hybrid environment. This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance

Requirements

• The ability to obtain and maintain a DoD Secret security clearance
• U.S Citizenship required
• A Bachelors Degree
• Or a High School Diploma/GED with minimum 14 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments in lieu of degree
• Minimum 10 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments
• Deep knowledge and technical expertise; AWS, Azure, and GCC-High cloud environments, Network architecture (SD-WAN, VPN, routing, DNS, firewalls), Virtualization (VMware, Hyper-V), Windows/Linux servers, backup, and storage, Automation frameworks (Terraform, Ansible, Jenkins, GitHub Actions)
• Automation Focus; Proficiency with automation and orchestration tools (IaC, CI/CD pipelines).
• Strong leadership, strategic planning, problem-solving, and communication skills to align technology initiatives with business goals and manage cross-functional teams
• Ability to travel up to 10%

Nice To Haves

• Any combination of AWS/Azure Architect, CCNP/CCIE, CISSP, ITIL v4, or PMP strongly preferred
• Experience with federal government contracting, especially in the US DoD space, and familiarity with NIST 800-171 controls is a plus

Responsibilities

• Develop and execute Serco’s enterprise cloud and network strategy aligned with corporate growth, digital transformation, and sustainability objectives.
• Lead modernization of hybrid-cloud integration (AWS, Azure Gov, GCC-High), data centers and network architecture redesign.
• Represent the Cloud and Infrastructure function at the Regional Architecture Board, Digital Advisory Board, and Investment Review Committee.
• Coordinate with parent company global initiatives.
• Develop and implement tactical plans for hybrid cloud infrastructure, ensuring seamless integration and management of on-premises and public cloud platforms.
• Oversee day-to-day IT operations, ensuring adherence to corporate IT policies, procedures, and information security standards.
• Drive Infrastructure-as-Code (IaC), CloudOps, and DevSecOps automation across environments to improve speed, reliability, and compliance.
• Implement modern monitoring, observability, and AI-enabled predictive-maintenance systems to improve service availability and performance.
• Manage core network services, including firewalls, VPNs, DNS, routing, and overall network performance and security across headquarters and remote locations.
• Lead, mentor, and develop cross-functional teams of cloud engineers, network engineers, and system administrators, fostering a culture of continuous improvement and automation.
• Build and mentor a high-performing team, providing direction, coaching, and opportunities for growth, including support for skill development and certification programs.
• Under the direction of the Chief Information Security Officer (CISO), implement robust security measures and governance frameworks (zero-trust principles, NIST 800-171, and CMMC) to safeguard all infrastructure.
• Collaborate closely with dedicated security teams to ensure these standards are consistently applied and maintained across environments.
• Ensure compliance with Serco IT policies, regulatory standards, and industry’s best practices.
• Identify and implement process improvements to enhance efficiency and productivity.
• Drive automation across all infrastructure services using Infrastructure as Code (IaC) tools and scripting languages to improve efficiency and reduce manual errors.
• Deliver cloud-related infrastructure and automation solutions, focusing on speed, quality, and operational excellence.
• Develop, maintain and execute an accurate budget, optimizing costs for both on-premises assets and cloud resource consumption while ensuring high-quality service delivery.
• Negotiate enterprise agreements with hyperscalers (AWS, Microsoft), carriers, and OEMs to optimize cost and performance.
• Evaluate ROI and cost-recovery models for infrastructure investments to support corporate EBITDA and margin objectives.
• Ensure high availability and design comprehensive disaster recovery and business continuity plans for all environments.
• Oversee performance monitoring of all systems, ensuring proactive identification and resolution of complex technical issues across the hybrid environment.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees