DIRECTOR OF CLINICAL SERVICES

Apis Services Inc•Memphis, TN

20d•$90,000 - $90,000

About The Position

The Director of Clinical Services as supervised by the Executive Director will ensure people will receive person-centered health services which meet or exceed state and federal regulations in all programs.

Requirements

Demonstrated knowledge of best practices, motivational techniques, and team building resources.
Strong interpersonal skills with the ability to communicate effectively with staff, other members of the management team, outside professionals, families, and the people we support.
Highly developed organizational skills to simultaneously manage many responsibilities and stay current with all required paperwork and government audits and surveys.
Excellent written communication skills to ensure that proper information is always delivered in a professional and timely manner.
Nursing Degree and 8 years of experience required, preferably with people with disabilities.
Five years of leadership experience in a health care setting including: staff supervision, budget management, and strategic goal setting.
Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
Maintain and abides by OSHA requirements and guidelines
Observes all Fire and Safety Policies and Procedures
Observes all Fiscal/Office/HR Personnel Policies and Procedures
Observes all HIPAA Policies and Procedures and maintains confidentiality
Attends all required and scheduled trainings and meetings
Always maintain a professional demeanor and exercise good judgement in all areas of employment duties
Current driver’s license, driver registration and a functional vehicle
Has knowledge of each program
Knowledge of Office software programs
Individual must be able to meet physical requirements of the job: ▪ Sitting at a meeting table or desk – ▪ Lifting 50lbs or more - Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climbing steps - Driving a vehicle
Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety

Responsibilities

Ensures excellent health care is provided to all people supported by working with physicians, LPNs, RNs, and staff, to ensure appropriate, safe, and cost-effective Health Services.
Ensure consistent, quality Health Services, free from medical errors, is provided to people, according to their plan of care, through direct supervision of RN managers, LPNs, RNs, Health Services Department, Medication Administration Department, and ICF Therapist.
Collaborates with to provide nursing support when applicable to provide teamwork for Health Services across all programs.
Improves services for people by creating an Annual Program Plan to map out how the Health Services Program will implement the organization's Strategic Plan.
Improves services for people by setting short and long-term goals and measure progress to inform and shape operation procedures and practices of Health Services program. Works with QA to set these goals and establish quality measurement tools to ensure accurate data.
Improves services for people by developing and maintaining mechanism for tracking trends in the quality of nursing care services and analyzing data to initiate change as needed. Collaborates with QA or designee to devise program evaluation tools and analyze data.
Ensures the Clinical Services program operates at full capacity for all people by devising a departmental Management Plan which definitively outlines the entire infrastructure of the department, staffing, work flow, responsibilities, timelines, audits, forms used, data collected, etc. to streamline processes and maximize productivity, staff effectiveness and morale.
Collaborate with the Finance Department to create an annual budget that promotes cost effectiveness and adhering to it. Continuously explore avenues to provide cost containment and good stewardship of resources. Maintains cost within the approved budget.
Ensuring the safety and well-being of the person is prioritized by preparing and implementing Plans of Correction in response to audits and surveys in consultation with quality support team, ICF team and other departments.
Prioritizes the safety and well-being of people by updating nursing policies, procedures, and practice guidelines to ensure they meet or exceed current state and federal licensure.
Prioritizes the safety and well-being of people by serving as chairperson for the Infection Control Committee, Medication Variance, HRC and participating or delegating nursing participation as a member of management to committees such as Reportable Events Management and any other pertinent committees that require a Health Services representative.
Oversight of the daily operations of Clinical Services Department including staffing, evaluations, training and disciplinary actions. Collaborates with Human Resources Department for guidance for disciplinary to ensure adherence to policy and procedures.
Promotes professional development to stay current with IDD trends.
Ensures staff adhere to agency policies and procedures by being familiarized with the organization's policy and procedure manual and DIDD policies for nursing services and by being knowledgeable of the Provider Manual.
Protects the person’s confidentiality in accordance with HIPAA, federal, state, and the organization's regulations.
Collaborate with governing agencies that current trends and policies are followed. Guidelines from the state regulations and Board of Nursing in place for the Medication Administration Certification Program.
Ensure all people have staff that are properly trained and RN delegated with tasks not covered by orientation training. A system is in place to monitor RN delegation and parameters in place for the RN delegated tasks as ordered by the treating practitioner.
Provide for a system for Clinical Services to be on call 24 hours a day and 7 days a week. A Registered Nurse must be available for back-up when an LPN is utilized for on call duties. The Director of Clinical Services is available 24/7 for emergencies and consultation, along with being in the rotation of on-call.
Collaborates with all departments to ensure that the communication is smooth, transparent and meets the person-centered needs of people.
Serves as agency’s Medication Administration Trainer for new hire and tenure employees.