Director of Clinical Services

AcuteCare Health System LLC•Crestwood, IL

About The Position

Responsible for overseeing and ensuring 24/7 high-quality clinical care for participants across all settings. This role focuses on delivering participant-centered care in alignment with PACE policies, regulatory standards, and best practices for elder care. As a key member of the PACE program leadership team, this position contributes to policy development, census growth, staff training, and achieving outstanding participant outcomes and satisfaction.

Requirements

State RN license with leadership skills and experience in healthcare delivery and management.
Bachelor of Science in Nursing Degree required.
Minimum 3 years’ experience working with the frail and elderly in acute, long-term care or community-based setting.
3 years of progressive management experience required. (For NJ: Nursing supervision and/or nursing administration in a licensed healthcare facility)
Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Nice To Haves

Master’s degree in management or a healthcare related field preferred.
Professional Certification preferred.
Experience in home care, managed care, or long-term care preferred.

Responsibilities

Integrate organizational values, mission, and vision into program culture, policies, and daily operations.
Oversee clinical care and ensure 24/7 high-quality, participant-centered services.
Monitor participant experience and outcome data, guiding IDT Teams to ensure high-quality care.
Collaborate with HR and management for staff recruitment, training, and performance oversight.
Ensure timely and accurate participant assessments and care plans by interdisciplinary teams.
Establish and oversee an effective 24/7 on-call process with Medical Director.
Collaborate with leadership to maintain efficient, high-quality services.
Ensure clinical staff actively engage in team meetings and care planning.
Develop and monitor budgets, key performance indicators (KPIs), and financial reports for resource utilization for nursing services.
Participate in Quality Improvement programs, track data, and lead improvement initiatives.
Ensure clinical compliance with federal, state, and PACE requirements.
Develop job descriptions and assign duties aligned with competencies.
Create policies in line with PACE standards and collaborate with leadership, reviewing these policies and procedures at least annually.
Engage with PACE associations and committees to stay updated on regulations and best practices.
Collaborate with the Medical Director, Operations Director, and program management teams to ensure high-quality, efficient, and effective service delivery.
Participate in family and staff meetings, in-service training, orientation and departmental activities.
Follow all PACE policies, OSHA safety guidelines, and maintain confidentiality.
Lead infection control efforts to ensure best practices in all settings.
Attend continuing education and training as required.
Maintain required certifications and professional affiliations.
A registered professional nurse shall be designated in writing to act in the absence of the director of nursing services.
For NJ: When Director of Clinical Services is operating as an RN, they shall provide care to participants in accordance with the State of New Jersey Nursing Practice Act, N.J.S.A. 45:11-23 et seq., as interpreted by the New Jersey State Board of Nursing, and written job descriptions. Services provided shall be documented in the participant's medical record.
Perform other duties as needed.