Director of Clinical Operations

Genuine Health Group LLC•Coral Gables, FL

76d

About The Position

The Director of Clinical Operations reports to the Vice President of Clinical Operations and is responsible for leading, optimizing, and scaling Genuine Health’s clinical programs and workflows. This role ensures the efficient implementation, performance, and continuous improvement of care delivery models—including Chronic Care Management (CCM), Transitional Care Management (TCM), and other population health initiatives. The Director oversees day-to-day clinical operations, ensuring alignment with organizational goals, regulatory standards, and quality outcomes. The ideal candidate is a hands-on leader who combines operational excellence, data-driven decision-making, and a passion for improving patient care and provider engagement.

Requirements

Strong leadership and team management skills with the ability to motivate and develop staff.
Strategic thinker with the ability to translate goals into actionable plans.
Excellent communication and collaboration skills across multidisciplinary teams.
Analytical mindset with the ability to interpret and leverage data for decision-making.
Strong organizational and project management skills, with the ability to prioritize multiple initiatives.
Proficiency in Microsoft Office Suite and experience with healthcare data/reporting platforms.
Deep understanding of managed care, value-based models, and clinical performance metrics.
Bachelor’s Degree required
Current RN license with multistate registration.
Minimum 7 years of progressive experience in healthcare management; 10+ years preferred.
Demonstrated success in leading clinical operations in an ACO, MSO, or value-based care environment.

Nice To Haves

Master’s Degree preferred.
Bilingual (English/Spanish) strongly preferred.

Responsibilities

Provide strategic and operational oversight of clinical programs to meet departmental KPIs and organizational goals.
Lead the Clinical Operations team to ensure timely, high-quality service delivery and excellent member and provider experience.
Develop, implement, and continuously improve Standard Operating Procedures (SOPs), job aids, and workflows that drive efficiency, compliance, and quality outcomes.
Partner with the VP of Clinical Operations to launch and optimize clinical programs.
Manage and refine system platforms and workflows for both clinical and non-clinical teams to improve productivity and data visibility.
Establish productivity benchmarks and performance dashboards to monitor progress and identify opportunities for improvement.
Collaborate with VP of Clinical Operations to determine RN visit frequency, efficiency standards, and quality metrics.
Prepare and present operational reports and performance dashboards to leadership on a recurring basis.
Participate in organizational planning, goal-setting, and budget management to align clinical operations with strategic priorities.
Collaborate with cross-functional leaders (Quality, IT, Finance) to ensure coordinated care and program success.
Support recruitment, onboarding, and ongoing training of clinical and non-clinical staff.
Maintain compliance with all federal, state, and payer program requirements, implementing corrective actions as needed.
Ensure providers and partners are informed and engaged on clinical program updates, workflows, and benefits.
Partner with the Quality Department to leverage care management and patient touchpoints for closing gaps in care and improving quality metrics.
Oversee management of department expenses, ensuring adherence to operational budgets.
Promote a culture of accountability, collaboration, and continuous improvement within the Clinical Operations team.
Other duties as assigned.