Assistant Director of Clinical Operations

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Knoxville, TN

2h

About The Position

The Assistant Clinical Director oversees aspects of clinical programming assigned by the Director of Clinical Operations (DCO), ensuring the delivery of high-quality behavioral health services. This role assists the DCO with supervising clinical staff, managing patient care, and ensuring compliance with regulatory standards. The Assistant Clinical Director works with the DCO and interdisciplinary teams to develop and implement treatment programs that align with best practices in addiction recovery.

Requirements

• Master’s degree in social or behavioral science required.
• Full licensure (LPC-S, LPC-MHSP, NCC, ACS, LCSW, LMSW) required upon hire.
• CPR certification required within 30 days of hire (provided on-site).
• Two years of experience working with clinical program operations preferred.
• Advanced knowledge of active addiction and recovery processes.
• Strong clinical aptitude.
• Excellent problem-solving and decision-making skills in managing patient care and creating solutions in conjunction with clinical staff.
• Effective communication and conflict-resolution skills to address patient and staff needs.
• Strong documentation and organizational skills to ensure compliance with treatment and legal standards.
• Ability to effectively collaborate with Director of Clinical Operations on all aspects of position responsibilities.

Responsibilities

• Under direction of the DCO, provide leadership and supervision to therapists, counselors, and BHTs, ensuring clinical excellence and adherence to treatment protocols.
• Collaborate with Director to develop and implement clinical programming, ensuring alignment with state and federal regulations, industry standards and organizational goals.
• Ensure treatment schedules, staff schedules, and group therapy offerings are maintained and delivered effectively.
• Attend and assist with staff meetings, case reviews, and clinical supervision to support professional development and ensure high standards of patient care.
• Provide direct clinical supervision to therapists and counselors working toward licensure when requested by DCO.
• Participate in ongoing training and professional development opportunities, enhancing knowledge in addiction treatment and evidence-based practices.
• Monitor staff performance and provide feedback and coaching as needed, discussing positive and undesirable behaviors and actions taken with DCO.
• Ensure compliance with HIPAA, state and federal regulations, and accreditation requirements such as The Joint Commission (TJC).
• Review patient records, documentation, and treatment plans to maintain quality and compliance.
• Collaborate with DCO to implement policies and procedures to improve clinical operations and enhance patient outcomes.
• Assist the Director when requested to mediate patient and family concerns regarding treatment delivery, ensuring a patient-centered approach.
• Collaborate with medical, clinical and case management staff to ensure comprehensive and coordinated care.
• Stay current with emerging trends in addiction treatment and propose integrating applicable new research into clinical programming.

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees