Clinical Applications Manager

ClearSky Health•Albuquerque, NM

20h•Onsite

About The Position

Our hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. We are looking for a self-driven and experienced Director of Clinical Applications to join our dynamic and thriving healthcare organization committed to providing exceptional patient-centered care. The Director of Clinical Applications provides strategic and hands-on leadership for the organization’s clinical application systems, ensuring reliable, compliant, and effective technology support for patient care. This role actively participates in system support, troubleshooting, optimization, and project execution while leading a team of Clinical Application Support Specialists. The Director partners closely with clinical, operational, and IT leadership; serves as the escalation point for complex or high-impact issues; and provides after-hours and weekend leadership coverage as needed to ensure continuity of clinical operations. The role requires regular on-site visits to facilities to support clinical workflows, build strong relationships with end users, and oversee application performance. The Director also manages vendor relationships, holding partners accountable for performance, service levels, and the timely resolution of issues in alignment with organizational goals. ClearSky Health and our affiliated Hospitals value their employees’ skills, talents, and input, believing in maintaining hospital environments where employees are valued, treated with dignity, respected, provided educational and training opportunities, recognized, and rewarded.

Requirements

Bachelor’s Degree in related discipline required.
Prior EMR/Facility implementation experience required.
Functional understanding of business operations within a healthcare environment.
Knowledge of healthcare regulations, compliance standards, and security requirements related to clinical systems.
Advanced analytical, problem‑solving, organizational, and decision‑making skills.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Strong critical thinking skills with the ability to assess and resolve complex issues.
Ability to prioritize, meet deadlines, and manage multiple complex initiatives.
Ability to travel.
Proven ability to lead employees, teams, and projects.
Strong organizational and time management skills.
Effective written and verbal communication skills.

Nice To Haves

Four (4) years healthcare experience
Two (2) years functional experience with Cerner

Responsibilities

Lead and manage a team of Clinical Application Support Specialists, including performance management, coaching, and workload prioritization.
Collaborate with clinical, operational, and IT leadership to align clinical application strategy with organizational goals.
Develop, implement, and maintain policies and procedures for clinical application management and support.
Oversee the implementation, maintenance, optimization, and support of clinical applications, including EMR systems.
Ensure clinical applications comply with healthcare regulations, security standards, and organizational policies.
Monitor application performance and address system issues or inefficiencies.
Partner with clinical staff to understand workflow needs and ensure applications effectively support patient care.
Facilitate training and ongoing support for end users to maximize effective application use.
Serve as a liaison between clinical teams and IT to ensure effective communication and collaboration.
Lead projects related to the implementation and enhancement of clinical applications, ensuring successful delivery and post‑implementation support.
Serve as the escalation point for clinical application issues not resolved by on‑call support staff, providing leadership during high‑impact or critical incidents.
Participate in and provide after‑hours, weekend, and holiday on‑call leadership coverage as required, including backup coverage when support specialists are unavailable.
Manage vendor relationships related to clinical applications, including communication, coordination, issue escalation, and performance oversight.
Hold vendors accountable to contractual obligations, service level agreements (SLAs), and project timelines; track issues through resolution.
Stay current on industry trends, regulatory changes, and advancements in clinical applications and healthcare technology.
Identify and lead system and process improvement initiatives to enhance efficiency, reliability, user satisfaction, and effectiveness.
Conduct regular reviews and audits of clinical applications to ensure optimal performance.