Director of Client Success

PV & Coho • Chicago, IL

4d

About The Position

We're seeking an accomplished Senior Director to lead our client growth function. In this
dual-focused role, you'll build and mentor and grow a high-performing team of 3-5 Directors
while also maintaining direct oversight of 1-3 of our most strategic, large-scale client
relationships. You'll be responsible for establishing the vision and methodology for how we
cultivate client partnerships, drive revenue expansion, and position our agency as an
indispensable strategic partner to leading CPG brands. Your leadership will directly impact our
ability to grow existing accounts year-over-year while developing the next generation of client
partnership talent.

Requirements

• 10+ years of experience in client-facing roles within brand design, packaging design, advertising, or related creative services, with at least 3-5 years in people management
• Proven track record of building and leading high-performing account management or client partnership teams
• Deep expertise in the CPG industry, including comprehensive knowledge of packaging design, brand strategy, retail channels, and consumer behavior
• Demonstrated success in growing major client accounts, with experience managing relationships at the executive level (VP, SVP, C-suite)
• Strong coaching and mentoring abilities, with examples of developing talent and building team capabilities
• Strategic business acumen, including experience with revenue planning, forecasting, resource allocation, and P&L management
• Exceptional relationship-building skills with the ability to navigate complex client organizations and build consensus across stakeholders
• Outstanding communication and presentation skills, equally comfortable coaching your team and presenting to client executives
• Consultative approach with the ability to diagnose business challenges and connect creative solutions to measurable business outcomes
• Leadership presence and executive maturity, with experience influencing at the senior leadership level both internally and with clients
• Strong analytical skills with the ability to identify trends, forecast performance, and make data-informed decisions

Responsibilities

• Team Leadership & Development You'll recruit, manage, and mentor a team of 3-5 Directors, establishing clear performance expectations, growth targets, and development plans for each team member. You'll create a culture of strategic thinking, proactive relationship building, and revenue accountability. Through regular coaching, account reviews, and skill development, you'll elevate your team's ability to identify growth opportunities, navigate complex client organizations, and deliver exceptional client experiences. You'll also establish best practices, playbooks, and frameworks that enable consistent excellence across the team.
• Strategic Account Oversight While your Directors manage their own client portfolios, you'll provide strategic guidance on their most complex challenges, highest-priority opportunities, and key client escalations. You'll participate in major client presentations, strategic business reviews, and high-stakes negotiations, modeling consultative selling and strategic partnership. You'll also oversee portfolio health across the team, ensuring appropriate account planning, revenue forecasting, and risk management.
• Direct Client Management You'll personally manage 1-3 of our largest, most strategically important client relationships. These accounts will typically represent significant revenue, have complex organizational structures, or offer substantial growth potential. You'll serve as the executive sponsor for these relationships, conducting C-suite level engagement, shaping multi-year strategic roadmaps, and identifying transformational partnership opportunities that extend beyond individual projects.
• Revenue Strategy & Growth You'll own the overall revenue growth strategy for our existing client portfolio, setting ambitious but achievable targets and ensuring your team has the tools, insights, and support to deliver. You'll analyze account performance, identify patterns and opportunities across the portfolio, and develop initiatives to accelerate growth. You'll also work closely with agency leadership to align client partnership strategies with overall business objectives and resource planning.
• Cross-Functional Collaboration You'll partner closely with our Program Management, Creative, Strategy, and New Business teams to ensure seamless client experiences and identify opportunities for operational improvement. You'll be a key voice in agency leadership discussions, advocating for client needs while balancing profitability and resource allocation. You'll also help shape our service offerings and capabilities based on client needs and market trends you're seeing across the portfolio.
• Thought Leadership & Market Intelligence You'll stay ahead of CPG industry trends, packaging innovation, retail dynamics, and competitive landscape shifts. You'll translate this knowledge into actionable insights for your team and clients, positioning our agency as forward-thinking partners who understand where the market is heading. You'll represent the agency at industry events and client forums, building our reputation and expanding our network.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees