Director of Client Success

PV & Coho • Chicago, IL

1d

About The Position

PV&COHO is a forward-thinking, design-driven agency where strategy, creativity, and ambition unite to fuel growth. We serve Fortune 500 CPG clients across multiple categories including food, beverages, personal care, and home care, offering integrated creative services, an in-house consumer learning center, and advanced prototyping facility. Our team includes experts across design, engineering, creative, brand strategy, insights, and research.

You'll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you're passionate about making an impact, building relationships, and growing your career with a group that values innovation and collaboration, PV&COHO is the place to launch your next chapter.

Requirements

• 5-6+ years of client-facing experience in brand design, packaging design, advertising, or related creative services, with proven success in account management and growth
• Consulting experience and direct client experience preferred
• Deep understanding of the CPG industry, including knowledge of packaging design trends, retail dynamics, and consumer goods marketing
• Demonstrated track record of growing client accounts and consistently exceeding revenue targets through relationship building and strategic selling
• Exceptional relationship-building skills with the ability to develop trust and credibility with senior marketing and innovation leaders
• Strategic mindset with the ability to connect creative solutions to business outcomes and articulate value in terms clients care about
• Strong business acumen, including experience with account planning, forecasting, and identifying growth opportunities
• Skilled experience and abilities in the sales process from initiation to close
• Excellent communication and presentation skills, comfortable leading executive-level client meetings and business reviews
• Advanced interpersonal, motivational, and negotiation skills
• Strong organizational skills, meticulous attention to detail, and adaptive problem-solving abilities
• Experience partnering effectively with program/project management teams, understanding how to divide responsibilities between strategic relationship management and operational execution
• Self-motivated and proactive, with ability to manage multiple complex accounts simultaneously
• Bachelor's degree in sales, communications, business, or related field
• Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Project)

Nice To Haves

• HubSpot experience is a plus

Responsibilities

• Client Relationship Management & Growth
• Revenue Expansion & Account Planning
• Strategic Partnership Development
• Project Oversight & Client Advocacy
• Internal Leadership & Cross-Functional Collaboration

Benefits

• This role offers the opportunity to shape client partnerships that drive meaningful business impact while working with some of the most recognized brands in the CPG space. Join our talented, inventive team if you're energized by building relationships, uncovering growth opportunities, delivering strategic value, and being part of an agency culture that celebrates innovation and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees