Director of Client Success, Residential Markets

Omnidian

11d•Remote

About The Position

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA Omnidian is seeking a Director of Client Success, Residential Markets to serve as the strategic architect for our most significant national-scale partnerships. In this high-impact role, you will own the lifecycle, satisfaction, and commercial growth of major solar financing and operations clients who rely on Omnidian for comprehensive technical and financial asset management.As the executive "voice of the client," you will bridge the gap between our partners' large-scale residential portfolios and our internal execution teams. You will ensure that our asset management productsâranging from technical performance monitoring to financial reportingâalign perfectly with the strategic objectives of national-level financiers and asset owners.

Requirements

10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios.
Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation.
High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders.
Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs.
Bachelorâs degree in Business, Engineering, Finance, or a related field.
Executive Presence: You command the room in high-stakes discussions with large-scale corporate entities and financiers. You speak the language of asset owners.
Analytical Storyteller: You have the ability to translate complex technical data and financial metrics into a clear, executive-level narrative regarding portfolio health.
Strategic Problem Solver: You excel at conflict resolution. You do not just report problems; you propose solutions that balance client satisfaction with internal profitability.
Cross-Functional Influencer: You can navigate internal politics and advocate for your clients without losing sight of company goals.

Nice To Haves

MBA or an advanced degree in Renewable Energy or Sustainability.
An existing network of relationships within residential solar or major national financing institutions.
Proficiency with Salesforce, BI tools (such as Sigma), and specialized solar monitoring platforms.
Familiarity with state-level solar policies (e.g., NEM 3.0) and federal incentives (IRA).
Background in solar O&M or Field Service, providing a "boots-on-the-ground" perspective.

Responsibilities

Executive Relationship Strategy: Act as the primary owner for national-scale residential solar financiers and O&M providers. You will navigate complex client organizations to influence key decision-makers (C-suite, Heads of Asset Management) to ensure long-term retention and partnership health.
Team Leadership & Development: Lead, mentor, and scale the Residential Client Success Management (CSM) team. You will foster a culture of high performance, guiding the team from tactical support to strategic account management.
Portfolio Performance & Financial Yield: Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees. You will be accountable for the narrative regarding yield expectations, SLAs, and technical uptime.
Commercial Growth: Identify and execute opportunities for service expansion and upsell within existing major accounts, turning service delivery into revenue growth.
Operational Excellence & Advocacy: Lead Quarterly Business Reviews (QBRs) that provide actionable insights rather than just data. You will partner with Product, Engineering, and Field Operations to advocate for features that drive value for national-scale clients.
Contractual & Risk Management: Deeply understand and enforce Master Service Agreements (MSAs). You will ensure all technical and financial deliverables are met while proactively managing conflict and driving positive outcomes with at-risk accounts through transparency and solutions.

Benefits

Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.