Director of Client Solutions

Acrisure • Cranbury Township, NJ

2d • $120,000 - $120,000

About The Position

The Director of Client Solutions provides strategic leadership for client-facing teams within the employee benefits and health insurance space. This role oversees Account Executives (AE’s) and Account Consultants (AC’s) and is responsible for pipeline management, renewal strategy, and directing the flow of business to align with carrier objectives, client needs, and organizational growth goals. The Director serves as a key liaison between Sales, Account Management, and Operations to ensure seamless delivery of employee benefit solutions.

Requirements

• Bachelor’s degree in business, Risk Management, Human Resources, or a related field (or equivalent industry experience).
• Significant experience in employee benefits, health insurance brokerage, or consulting.
• Proven leadership experience managing Account Executives, Account Managers, or Account Consultants.
• Strong knowledge of medical, dental, vision, life, and ancillary benefit products.
• Demonstrated expertise in pipeline management, renewals, and carrier strategy.
• Excellent communication, negotiation, and analytical skills.
• Ability to collaborate effectively across Sales, Operations, Compliance, and carrier partners.
• New Jersey Life & Health License required.
• Must maintain 24 continuing education credits every 2 years.
• Clear verbal and written communication skills.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).

Responsibilities

• Lead, mentor, and manage a team of Account Executives and Account Consultants (ACs), driving accountability, professional development, and high performance.
• Own and manage the client and prospect pipeline, ensuring accurate forecasting, prioritization of opportunities, and alignment with revenue and growth targets.
• Direct the placement and flow of business across health insurance and employee benefit carriers to meet carrier goals, underwriting guidelines, and profitability objectives.
• Oversee renewal strategies, including carrier negotiations, plan design recommendations, contribution strategies, and timing to ensure successful client outcomes.
• Serve as a primary liaison between Sales, Account Management, and Operations to ensure smooth execution from new business through renewal and ongoing service.
• Partner with Sales leadership on new business development, prospect strategy, and competitive positioning within the employee benefits marketplace.
• Collaborate closely with Operations and Compliance to ensure accurate implementation, regulatory adherence, and operational excellence.
• Analyze market trends, carrier performance, and client data to inform strategic recommendations and continuous improvement.
• Support and strengthen carrier relationships through consistent communication, performance management, and alignment with carrier initiatives.
• Drive process improvements that enhance client experience, retention, and team efficiency.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees