Director of Client Solutions

Miller Zell • Bentonville, AR

1d

About The Position

The Director, Client Solutions is responsible for developing innovative retail marketing solutions that support sales growth and client engagement. This position partners closely with Sales teams and internal departments to translate client objectives into creative retail concepts and strategic programs.

The role serves as a bridge between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams to ensure ideas presented to clients are both strategically compelling, financially sound, and operationally executable. The Director, Client Solutions, will also be tasked with scoping and drafting onboarding and implementation goals for won projects.

Requirements

• 8–12 years’ experience in retail marketing, retail design, shopper marketing, or related industries
• Experience working with retailers and CPG companies
• Experience developing concepts for retail environments, displays, signage, fixtures, or in-store marketing programs
• Familiarity with print production, displays, fixtures, and materials
• Experience supporting sales teams and participating in client presentations
• Ability to complete difficult and complex assignments while controlling and meeting challenging timelines
• Strong project management skills with strong ability to prioritize and organize
• Flexible and adaptable to change
• Ability to communicate with and build credibility and rapport with clients
• Demonstrates analytical and strategic thinking
• Ability to translate ideas into compelling visual presentations
• Work collaboratively in a team environment with a positive and “get it done” attitude
• Ability to quickly learn and apply new concepts, processes, etc.
• Proficiency in PowerPoint or other presentation development tools, Excel or other analytical tools, and Smartsheet or other project management tools

Nice To Haves

• Experience working with Fortune 500 retail clients
• Familiarity with retail merchandising, store environments, and brand activations

Responsibilities

• Partner with Sales teams to identify opportunities within existing and prospective accounts
• Support revenue growth through the development of innovative retail concepts and solutions
• Participate in client meetings to present concepts, capabilities, and strategic recommendations
• Assist in developing proposals, presentations, and concept decks for client opportunities
• Translate client objectives into retail concepts, including environments, displays, signage, fixtures, packaging support, and shopper marketing programs
• Collaborate with design teams to guide creative development and ensure alignment with client goals
• Assist in developing visual concepts, mockups, and presentation materials
• Build compelling sales decks and concept presentations
• Present new ideas and programs to client stakeholders
• Clearly communicate Miller Zell's capabilities and retail solutions
• Serve as a liaison between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams
• Ensure proposed solutions are feasible from production, cost, and timeline perspectives
• Assist in internal alignment during the early stages of program development
• Maintain knowledge of retail trends, shopper marketing strategies, and merchandising innovation
• Understand materials, printing processes, fixtures, displays, and production capabilities
• Provide internal insight on emerging retail trends and technologies
• Responsible for managing the client onboarding process
• Collaborate with cross-functional teams to coordinate an exceptional client onboarding experience
• Scope and draft onboarding and implementation goals and priorities
• Ensure MZ honors our commitment to clients, such as project objectives, timelines, and deliverables
• Proactively and preemptively escalate issues to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Director