Director of Client Services
About The Position
As a Director of Client Services at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training, and collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behavior. Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionizing global security intelligence.
Requirements
- A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
- Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
- 5-8+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
- Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
- Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
- A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
- A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.
Responsibilities
- Leading a team of Client Services Managers, ensuring that Kharon clients receive world class support and training.
- Working with Kharon’s VP of Client Services to set priorities and plan strategic Client Services initiatives.
- Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
- Overseeing the resolution of questions related to Kharon findings, platform functionality, content sources, and technical issues
- Managing new client onboarding flows and ongoing training sessions conducted by Client Services Managers
- Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
- Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.
Benefits
- Fully sponsored medical, dental, and vision
- FSA program for both medical and dependent care
- 401k + Roth with matching and immediate vesting
- Paid time off + 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Director
