Director of Client Services

Fiserv • Omaha, NE

5d • Onsite

About The Position

The Client Service Director for ISO Partner Solutions holds a pivotal role in shaping and executing strategies to ensure ISO partners receive outstanding service, tailored solutions, and expert consultation. This role encompasses oversight of Full-Service Providers (FSPs), Wholesale clients, Retail clients and PFACs. As the leader of a dedicated team of Client Service Advisors (CSAs), you will drive day-to-day portfolio management and consulting initiatives. Your leadership will focus on fostering client growth, enhancing the client experience, and delivering exceptional value at every touchpoint.

Requirements

• Bachelor's degree in a relevant field or equivalent military experience.
• 10+ years of experience in client service management within the financial technology industry.
• 5+ years of demonstrated expertise in leading and fostering the growth of high-performing professional client service teams.
• Proven history of client-centric leadership, consistently driving client growth and ensuring satisfaction through strategic focus and engagement.
• Excellent problem-solving and analytical skills backed by measurable results.

Nice To Haves

• 5+ years of experience in portfolio management and solution consulting.
• Familiarity with ISO partners, including Full-Service Providers, Wholesale clients, and Retail clients.
• Proven ability to deliver innovative solutions and drive measurable process improvements.

Responsibilities

• Develop and execute strategies to deliver high-touch service and tailored consultation to ISO partners, fostering strong relationships and client satisfaction.
• Lead, mentor, and manage a team of Client Service Advisors (CSAs), driving performance excellence and professional growth.
• Oversee the delivery of portfolio management and solution consulting services, ensuring alignment with client needs and business objectives.
• Continuously refine and enhance standard operating procedures to drive operational/service efficiency and optimize service delivery.
• Respond to client inquiries and resolve escalations with a proactive and solutions-focused approach.
• Identify and direct client education initiatives to address training needs, strengthen client engagement, and promote service adoption.
• Analyze service and inquiry trends to identify opportunities and create innovative solutions for complex business challenges.
• Partner with internal Shared Services teams to enhance service delivery processes and achieve greater efficiencies.
• Act as a key leadership contact for ISO Partner Solutions, serving as a trusted advisor to the broader ISO base and within the Fiserv leadership team

Benefits

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees