Director of Client Engagement & Services

Lifehouse Agency•San Rafael, CA

3d•$120,000•Onsite

About The Position

Ready to make a difference in the lives of people with intellectual and developmental disabilities (I/DD)? At Lifehouse we focus on helping each person we support have the opportunity to lead a full life in their community. Our employees build relationships with the people we support ensuring they live full lives through assisting in day to day tasks, joining clubs, going out to eat, hiking, enjoying movies, going on vacations and more. We are currently searching for a Director of Client Engagement & Services, to be based out of our San Rafael office.

Requirements

Minimum 5 years of leadership experience in I/DD services, social services, or community based programs.
Experience conducting client assessments and managing intake processes.
Knowledge of California I/DD systems and Regional Center processes.
Bachelor's or Master's degree in Social Work, Psychology, Public Administration, or related field.

Nice To Haves

Experience with housing navigation or affordable housing systems preferred.

Responsibilities

Client Lifecycle Management
Lead identification, outreach, and referral relationships with Regional Centers, schools, families, and community partners.
Oversee client assessments, eligibility determinations, and intake processes to ensure timely, person-centered onboarding.
Align new client admissions with staffing capacity, housing availability, and program readiness.
Support clients and families through transitions and handoff to assistant managers and DSPs.
Client Retention & Engagement
Monitor client satisfaction and retention trends across programs.
Identify patterns in client departures and implement strategies with program leadership to reduce attrition.
Support continuity during DSP transitions to minimize disruption and maintain client connections.
Promote practices that strengthen client and family loyalty to Lifehouse as an organization.
Housing Coordination
Ensure housing access is integrated into intake and client placement strategies.
Support clients and families in identifying and securing appropriate housing opportunities.
Build and maintain relationships with housing authorities, developers, and community partners.
Stay informed on housing regulations, funding sources, and regional trends affecting clients with IDD.
Recreation & Engagement Oversight
Supervise the Recreation Life Manager.
Oversee recreational programming and agency trips to support client enrichment and engagement.
Collaborate with internal departments, including programs, finance, HR, marketing, and administration, to ensure operational readiness and budget oversight.
Coordinate with external partners, including travel providers, lodging, transportation, insurance, and Regional Centers, to ensure safe, accessible experiences.
Leadership & Collaboration
Partner with program managers and assistant managers to strengthen client engagement and retention practices.
Collaborate with executive leadership on organizational growth, capacity planning, and service expansion.
Represent Lifehouse in community, housing, and advocacy forums as needed.
Use data, feedback, and operational insights to inform decisions and continuous improvement.