Director of Client Services

Jomboy Media • New York, NY

24d • $120,000 - $120,000 • Onsite

About The Position

The Director of Client Services is a strategic leadership position responsible for building and scaling our Client Services organization with a laser focus on post-sale excellence. You'll partner closely with sellers during late-stage deal development, then fully own execution from contract signature through renewal—ensuring impeccable delivery, driving continuous optimization based on performance data, and identifying revenue expansion opportunities. You'll build the systems, processes, and team that turn one-time sponsors into long-term strategic partners who increase their investment year over year. You'll write the playbook for how Jomboy Media delivers creator-led sponsorships across Baseball, Warehouse Games, and growing sports verticals like Football and Cricket—establishing the gold standard for execution quality, data-driven optimization, and proactive account growth.

Requirements

• 7+ years in client services/account management
• 3+ years in a leadership role
• Proven experience in sports media, digital content, or advertising
• Proven ability to drive account growth through data-driven optimization and strategic upselling
• Expert at translating campaign data into actionable insights and compelling client narratives
• Strong client relationship management with track record of high retention and renewal rates
• Exceptional at managing multiple large-scale campaigns while maintaining quality standards
• Strategic thinking combined with meticulous attention to execution detail
• Excellent communication and presentation skills (comfortable presenting to C-suite clients)
• Bachelor's degree (B.S./B.A.)
• Ability to work in-office 5 days/week at NYC HQ in Midtown Manhattan

Nice To Haves

• Existing contacts in brands/media agencies investing in sports sponsorships a plus

Responsibilities

• Own end-to-end execution of sponsorship campaigns from contract signature through renewal
• Serve as primary account owner for key partnerships, ensuring flawless delivery and client satisfaction
• Establish and enforce quality standards for campaign execution across all properties (Baseball, Warehouse Games, Football, Cricket)
• Act as senior point of escalation for client issues, resolving quickly while maintaining partnership integrity
• Monitor campaign performance in real-time, proactively identifying optimization opportunities
• Deliver comprehensive reporting and actionable insights that demonstrate clear ROI to clients
• Owns the integrity, accuracy, and ongoing hygiene of all post-sale CRM data, ensuring campaign details, deliverables, and performance inputs are consistently maintained and reliable.
• Use performance data to inform upsell strategies and package recommendations
• Build quarterly business reviews that position renewals and expansion opportunities
• Drive proactive renewal conversations 90+ days before contract expiration, using data to justify rate increases
• Identify and close upsell opportunities within existing accounts (additional properties, extended flights, upgraded packages)
• Develop account growth strategies that increase annual client value by 20-30%
• Partner with Sales on expansion opportunities that leverage successful campaign performance
• Create case studies and proof points from high-performing campaigns to drive new business
• Build, mentor, and scale the Client Services/Account Management team
• Document and implement best practices for creator-led sponsorship execution
• Create playbooks, templates, and systems that ensure consistency and excellence
• Foster a culture of accountability, strategic thinking, and client-first service
• Partner with Sales during late-stage deal conversations to ensure smooth handoffs
• Work with Content and Production teams to deliver integrated, cross-platform solutions
• Represent client needs and feedback internally to drive product development
• Collaborate with leadership on pricing strategy informed by performance data

Benefits

• Medical, dental, and vision insurance (75% premium coverage for employees and dependents)
• 401(k)
• Commuter benefits (up to 30% savings)
• Unlimited PTO
• Company holidays + full week off between Christmas and New Year's
• Cell phone/internet reimbursement
• Stocked office kitchen with snacks and coffee
• Exclusive employee discount to our online store

What This Job Offers

• Job Type: Full-time
• Career Level: Director