Director of Client Growth

Acquisition.com • Las Vegas, NV

1d • Onsite

About The Position

The Director of Client Growth leads the Client Growth function for Acquisition.com’s Advisory Practice. This role owns the post-sale revenue engine, focusing on retaining clients, expanding relationships, and increasing lifetime value across the existing client base. The Director is responsible for building and running the system to achieve these goals, including managing the Client Growth team, defining the client journey across products, and establishing workflows for retention and expansion. This is a builder-operator role, requiring the creation of structure and scaling it as the business grows. The position reports to the Senior Director of Fulfillment Operations and involves close partnership with Sales, Advisory, Events, Marketing, Support, and Revenue Operations.

Requirements

• 7+ years in Client Success, Account Management, or similar roles, with 3+ years leading a team at Director level or equivalent
• Experience managing and scaling a team of 5+ client-facing team members with clear ownership of performance and outcomes
• Proven ownership of retention and expansion metrics such as NRR, GRR, or renewal rate in a revenue-carrying role
• Experience building and operating systems inside a CRM such as HubSpot, including workflows, automation, and reporting
• Track record of designing structured client journeys or lifecycle programs that improve retention and expansion
• Strong operator with the ability to implement systems, drive adoption, and hold teams accountable to execution standards

Responsibilities

• Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors
• Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner
• Own Net Revenue Retention by driving renewals, expansions, and churn prevention across the client base
• Design and operate a tiered service model that defines how clients are supported across human-led and system-driven workflows
• Own HubSpot as the business owner, including workflow design, automation logic, and reporting on client health and revenue risk
• Implement and enforce structured workflows, including use of system-generated insights and clear escalation paths for at-risk clients

Benefits

• Flexible Unlimited Paid Time Off and Company-wide Holidays
• Employer sponsored Medical, Dental, & Vision plans
• $1,950 annual Employer HSA contribution
• FSA options including dependent care
• Employee assistance program and mental health resources
• Employer match program for 401(k), eligible for both Traditional and Roth accounts
• $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
• For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed