Director of Children and Family Services

Parker Personal Care Homes Inc•Lakewood, CO

About The Position

PPCH is looking for a leader who is passionate about helping to enhance the lives of children and adults with intellectual or developmental disabilities ~ Join us and make a difference in someone's life! ~ Director of Children and Family Services Denver area – Full time Position Overview Enhances the quality of life for children and adults with intellectual or developmental disabilities (IDD) and their families by providing leadership to PPCH’s Class B Home Care Agency, Children’s Extensive Services Program (CES), Family Care Giver (FCG), and Supported Living Services Programs (SLS). Strives to meet the needs of customers, and ensures services are high quality and effective.

Requirements

Qualified candidates will meet the requirements for Class B Home Care Agency Administrator in Colorado per Part 6 CCR 1011-1-26-7 – NON-MEDICAL/PERSONAL CARE 7.2 (B ), which states you shall meet the following qualifications: (1) Be at least twenty-one (21) years of age, possess a high school diploma or GED, and have at least one (1) year documented supervisory experience in the provision of personal care services; (a) If the HCA manager does not have the required one (1) year of experience supervising the delivery of personal care services, they shall demonstrate they have the following: (i) A college degree in healthcare services plus at least one (1) year of work experience in health care during the previous ten (10)-year period; or (ii) A college degree in any field plus two (2) years of work experience in health care during the previous ten (10)-year period. (2) Be able to communicate and understand return communication effectively in exchanges between the consumer, family representatives, and other providers, including the use of appropriate translator services as needed; (3) Have successfully completed an eight (8) hour agency manager training course. Additional related annual training that equals twelve (12) hours shall be required in the first year and annually thereafter; (a) Any person commencing service as an HCA manager shall meet the minimum training requirements approved by the Department pursuant to Part 7.2(D) of this chapter or provide documented and confirmed previous job related experience or related education equivalent to successful completion of such program. The Department may require additional training to ensure that all the required components of the training curriculum are met. (b) A copy of the certificate of completion shall be retained in the HCA manager's personnel file. (4) Be familiar with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care services.
Bachelor's degree with a minimum of 30 semester credits (or equivalent) in the social or behavioral sciences
Required training will be provided and must be successfully completed
2+ years of work experience in health care is required
2+ years of experience supervising others is required
Proficiency using Microsoft Office or similar products is required
Excellent written and verbal communication skills with individuals and groups at all professional levels with effective listening skills, even when non-traditional communication is used
Skill and ability to supervise, lead, and manage others
Knowledge of family dynamics and child welfare systems
Knowledge of the Developmental Disabilities system and services for youth and adults
Ability to respectfully address significant issues of health and safety while supporting an individual’s choices
Strong planning and organizational skills with the ability to effectively negotiate and problem solve, including crisis intervention and dispute mediation
Ability to work with shifting roles, responsibilities, and expectations
Skill and ability to constructively receive and provide feedback
Ability and willingness to complete required trainings and learn PPCH operations and systems
Valid driver’s license, and ability to meet PPCH’s driving requirements

Nice To Haves

Some education or training in business or finance preferred
Program management experience strongly preferred
Two years of experience with budgetary responsibility preferred

Responsibilities

Oversight of and responsibility for services and supports that are provided in a manner that respects and acknowledges individuals’ self-expression, self-worth, self-reliance, and decision making.
Oversight of the effective and person-centered delivery of services in accordance with Service Plans, oversight agencies, and PPCH mission
Acts as the back-up administrator for PPCH’s Class B Home Care Agency including compliance with annual renewal responsibilities and required trainings
Maintains exemplary services in all programs of responsibility through quality assurance measures and processes
Hires, supervises, and manages program staff and managers
Conducts required assessments and ensures prompt follow-up is completed when needed
Continually evaluates, assesses programs, and makes recommendations regarding improvements to services, supports, and customer satisfaction
Assists in the expansion of PPCH’s Children and Family Services offerings by communicating effectively with potential families and leading their onboarding process
In cooperation with the CEO and the Executive Director of Finance, holds programmatic budgetary responsibility.
Assists in the negotiation of rates when needs extend beyond the prearranged rate structure
Ensures fiscal viability of services and programs
Evaluates and recommends improvements to revenue streams and services to maximize customer satisfaction while ensuring sufficient funding
Oversight of and responsibility for ensuring that Children and Family Services and associated supports deliver excellent internal and external customer service.
Develops efficient and individualized CES & SLS services in the homes and communities where customers live
Continuously evaluates and adjusts billing and documentation expectations to adapt to changing service delivery models
Focus on educational, recreational and support opportunities for families receiving services
Seeks additional Children and Family Services funding and grant opportunities
Builds a culture where individuals receiving services are healthy, safe, and valued by others.
Models and teaches respect for others, including individuals in services, staff, families, guardians and loved ones, community partners, and team members
Ensures the safety and well-being of individuals receiving services by providing oversight, supervision, training, and mentoring to staff and families
Conducts required assessments of individuals receiving services and ensures prompt follow-up when deficiencies or areas for improvement are found
Accountable for compliance with relevant PPCH policies, and rules and regulations of State, Federal, and other oversight agencies.
Maintains knowledge and understanding of relevant legislation, policies, procedures, rules, regulations, and guidelines as they pertain to Home Care Agencies and other programs of responsibility
Audits and monitors programmatic documentation including Therap
Responsible for quality assurance of programs and services
Attends meetings and staffings as needed or requested
Must be available to support on-call staff after hours when needed
Other duties as assigned