Director of Central Operations

Tools For Humanity•San Francisco, CA

59d•Onsite

About The Position

The Head of Central Operations will oversee the design, execution, and optimization of the central functions of our market operations team including logistics, customer experience and global enablement. This person will be a well-rounded operator with a strong track record of managing people, processes, and cross-functional initiatives. The ideal candidate is part strategist, part problem-solver, and part coach—someone who thrives at navigating ambiguity, scaling systems, and motivating teams.

Requirements

15+ years of experience in operations, program/project management, or related leadership roles.
Proven success leading teams across different companies or industries, with a track record of delivering measurable results.
Strong people management skills with experience developing and retaining high-performing teams.
Demonstrated ability to solve problems in complex, fast-moving environments.
Experience working cross-functionally
Excellent communication and organizational skills; ability to “translate” between technical and non-technical teams.

Nice To Haves

Experience scaling operations in global or regulated markets.
Background in identity, fintech, or emerging technology industries.

Responsibilities

Operational Leadership Drive the design and execution of central operations that support all markets globally.
Tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable.
Program & Project Management Lead cross-functional initiatives spanning policy, compliance or product management.
Ensure alignment across teams, holding stakeholders accountable to goals, timelines, and quality standards.
People Management Build, manage, and mentor a high-performing global team.
Create a culture of accountability, collaboration, and continuous improvement.
Problem-Solving at Scale Anticipate and remove barriers to execution, from regulatory hurdles to logistics bottlenecks.
Serve as the “manager of things”—connecting dots across departments and ensuring critical initiatives move forward smoothly.
Stakeholder Collaboration Partner closely with Product, Engineering, Customer Experience, Economics and Legal teams to support seamless execution of new initiatives.
Operate as a trusted advisor to senior leadership by providing insights, reporting, and recommendations.