Director of Center Operations

Viticus Group•Paradise, NV

About The Position

The Director of Center Operations is a key operational leader responsible for overseeing the day-to-day operations of the organization’s facility, events, logistics, and supporting operational teams. Reporting directly to the COO, this role ensures operational excellence, consistent service delivery, and seamless execution of conferences, year-round events, and onsite activities. This position partners cross-functionally with internal teams, vendors, and stakeholders to ensure facilities, logistics, safety, and event operations align with the organization’s mission, values, and strategic goals. The Director of Center Operations is a hands-on, solutions-oriented leader who can manage multiple priorities, optimize resources, and maintain a professional, service-focused presence with all internal and external partners.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, Management, Hospitality, or Event Management; equivalent professional experience may be considered in lieu of formal education.
7+ years of progressive experience in operations, facilities or event management.
5+ years of people management experience, including staff supervision, coaching, and performance management.
Demonstrated fiscal responsibility, including planning, managing, and adhering to operational and event budgets.
Proven experience managing conferences, large-scale events, or multi-day programs.
Strong understanding of event operations, logistics, facilities management, and vendor coordination.
Ability to develop, implement, and maintain standard operating procedures (SOPs) and internal controls.
Proficiency with operational systems and reporting tools (technical oversight only; not IT management).
Advanced ability to read, interpret, and create clear documentation and operational plans.
Proven ability to lead, motivate, and develop teams while fostering accountability and collaboration.
Strong vendor negotiation and contract management experience.
Ability to manage competing priorities, respond effectively to operational challenges, and lead through change.
Demonstrates sound judgment, initiative, and problem-solving skills in fast-paced environments.
Strong verbal and written communication skills with the ability to clearly convey expectations and operational updates.
Ability to effectively present information to staff, volunteers, vendors, and leadership.
Exceptional relationship-building skills across departments and with external partners.
Flexibility and availability to work evenings, weekends, holidays, and travel as required for events and business needs.
Fully embraces and upholds the organization’s Mission and Vision.
Demonstrates professionalism, respect, and integrity in all interactions.
Strong commitment to quality, continuous improvement, and operational excellence.
Ability to work independently while managing multiple priorities and maintaining appropriate professional boundaries.
Ability to travel as needed to support business objectives.
Availability to work 12 months per year.

Nice To Haves

Experience with nonprofit organizations preferred.

Responsibilities

Oversee daily center operations to ensure efficient, safe, and professional facility use.
Lead facility improvement initiatives, capital projects, space planning, and building utilization needs.
Ensure facility systems are functioning properly and securely, including access control, cameras, and security systems (in coordination with IT as needed).
Support the facilities team with building maintenance, upgrades, and large-scale facility projects.
Develop, maintain, and improve operational policies, procedures, and workflows.
Oversee event support functions and operational event staff.
Shadow departmental managers and frontline teams gain firsthand insight into current processes, tools, and daily operations.
Coordinate with staff and vendors to monitor timelines, deliverables, and budget considerations.
Analyze workflow, customer feedback, and operational data to identify improvements.
Attend events and provide onsite operational leadership and support as requested by the COO.
Ensure participants and clients have a seamless, high quality experience from arrival to departure.
Ensure weekly logistics meeting are being held to prepare the team for upcoming courses and to go over improvements from previously held courses (pre event/post event)
Manage and support the team responsible for onsite event logistics and client experience.
Ensure all operational resources are properly planned, allocated, and utilized
Establish and maintain relationships with internal staff, external vendors, and service providers
Negotiate and manage contracts with event venues and vendors to protect organizational interests
Monitor vendor performance and ensure service levels meet organizational standards.
Collaborate with the Viticus Group Safety Committee to ensure implementation of the Annual Conference Safety and Communication Plan.
Ensure compliance with safety protocols and risk management procedures for all events and facility operations

Benefits

Competitive & Transparent Salary – Know what you're worth and be paid fairly for it.
Free Employee-Only Coverage – Medical, Dental, Vision, Short & Long-Term Disability, and Life Insurance – all 100% covered for you!
401(k) with 3% Company Match – Invest in your future with our retirement plan.
Supportive & Collaborative Work Culture – Be part of a mission-driven team that values connection, communication, and kindness.
Ongoing Professional Development – From workshops to conferences, we’ll support your growth every step of the way.
Wellness Programs –Take care of your mental and physical health with access to resources and wellness incentives.
Employee Recognition & Appreciation Events – We celebrate wins—big or small—throughout the year!
Unique Industry Impact – Make a real difference in veterinary medicine and animal health.
Work-Life Balance – We respect your time with predictable scheduling and occasional flexibility.
Fun Workplace Culture – Holiday contests, team lunches, and just enough quirks to make work more enjoyable.