Director of CCL Residential Services
About The Position
The Director of CCL Residential Services plays a vital leadership role in the oversight and success of Home of Guiding Hands’ Community Care Licensed residential programs. This individual is responsible for the overall health, safety, and quality of life of the individuals supported across all CCL homes. The Director ensures strict adherence to Community Care Licensing (Title 22), internal policies, and best practices in service delivery, while fostering a culture of accountability, compassion, and excellence. Reporting to the Vice President of Residential Services, the Director LMA’s (Leads, Manages, and holds Accountable) a team of Residential Administrators, ensuring each home operates with a focus on dignity, inclusion, and person-centered care. In addition to overseeing day-to-day operations, this position facilitates systems training for supervisors, supports the Human Rights Committee, ensures staff compliance with training and certification standards, and manages the screening of client referrals and staff applicants. This role requires a dynamic, mission-driven leader with deep knowledge of residential services for individuals with intellectual and developmental disabilities (IDD), who thrives in a collaborative environment and can navigate the complexities of staffing, compliance, and client care.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, or related field (Master’s preferred).
- Minimum 5 years of experience in IDD residential services, including 3+ years in a leadership role.
- In-depth knowledge of Community Care Licensing (Title 22) and quality standards for residential care.
- Demonstrated ability to LMA: lead, manage, and hold teams accountable.
- Strong organizational, communication, and crisis management skills.
- Valid CA driver’s license and acceptable driving record.
- Valid CA driver’s license and acceptable driving record.
- Must have 2 years of licensed driving experience.
- Must obtain CPR and First Aid certification, Pro-Act, and Medication Administration.
- Must complete a pre-employment physical and negative Tuberculosis screen, then update annually
Responsibilities
- Provide consistent leadership by leading, managing, and holding Residential Administrators accountable for program success, team performance, and regulatory compliance.
- Ensure full compliance with Community Care Licensing (Title 22), DDS standards, and internal policies.
- Oversee program implementation of Individual Program Plans (IPPs) using person-centered planning.
- Manage client referral screening and intake processing, coordinating with SDRC and other agencies.
- Screen and support staff applicant processing in collaboration with Human Resources.
- Facilitate systems training and onboarding for Residential Supervisory staff, ensuring consistency and competence.
- Monitor and track staff compliance with mandatory certifications and training (e.g., Relias, CPR/First Aid, Medication Administration, ProAct, etc.).
- Oversee and facilitate the Human Rights Committee process, including documentation, reporting, and training.
- Ensure timely response and follow-up for incidents, licensing visits, and audit recommendations.
- Partner with families, case managers, and providers to ensure client advocacy and community integration.
- Participate in on-call rotation and respond to emergencies with professionalism and urgency.
- Monitor budgets and resource allocation for assigned programs, ensuring fiscal accountability.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
