Director Of Catering

Meyer Jabara Hotels • Stamford, CT

115d • $95,000 - $100,000

About The Position

The Director Catering is responsible for planning and leading the catering sales. The Director Catering will be responsible for the financial targets of the catering budget, will engage in active selling strategies to solicit local, group, corporate and association business.

Requirements

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
• 3-4 years Catering Manager experience in a 4 star hotel.

Responsibilities

• Lead catering sales to achieve catering revenue goals by proactively targeting present and new accounts in the market and implementing effective catering sales strategies to grow hotel catering market share.
• Develop and present catering sales presentations to prospective customers.
• Solicit new accounts and review previous catering files to generate business.
• Negotiate, prepare catering contracts and enter information into the catering automated system.
• Interact with customers to determine catering and meeting area needs and coordinate with the team accordingly.
• Respond to telephone and walk-in inquiries of potential customers.
• Create special menus and themes with coordination of Food & Beverage Director and Chef.
• Follow hotel meeting space booking guidelines.
• Prepare catering revenue and forecasting reports.
• Follow Marriott’s customer service, MJ hotels foundational principles and brand standards.
• Work with Director Sales & Marketing to create and implement catering sales plan addressing revenue and market needs.
• Maintain high performance level by increasing catering revenue, controlling expenses and meeting business goals.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their event/program at the Stamford Marriott Hotel & Spa.
• Perform other duties, as assigned to meet business needs of the hotel.
• Responsible for achieving catering revenue goals, guest satisfaction, and financial goals.
• Review reports and financial statements to determine catering operations performance against budget.
• Champion the brand’s service vision for product and service delivery and ensure alignment in catering events.
• Lead the catering team on Marriott brand standards to ensure wonderful service delivery.
• Review guest feedback with leadership team on daily Stand-Up and ensure appropriate corrective action is taken.
• Respond to and handle guest problems and complaints.
• Stay visible in the catering operation and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree