Director of Catering Sales | Hawaii Convention Center F&B

Legends Global•Honolulu, HI

21h•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! ESSENTIAL DUTIES & RESPONSIBILITIES Develop and maintain a local customer base. Train all other catering managers. Responsible to produce Banquet Event Orders for all events. Develop proposals for potential clients and follow through on pending bookings. Entertain prospective clients of the Center. Report daily to the General Manager or Food & Beverage Director information on potential sales leads and existing client relations. Maintains an active role in local hospitality community and professional associations. Attend in-house event-related meetings and relays immediate changes with other departments. Develop menus and other projects. Generate revenue and provide excellent personal service to our internal and external guests. Coordinate groups and events throughout the facility, ensuring availably, times, catering needs, and other special needs of the guests. Support the facility sales team by participating in outside sales calls, networking, phone coverage, attending trade shows, and travel. Provide detailed event analysis to support, maintain and/or improve company goals and guest satisfaction. Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction. Resolve any client concerns. Update and maintain file information for repeat events with total Food & Beverage revenues and client relations. Update all details of the events to operations staff. Practice continuous efforts toward menu upgrades and increased services. Prepare, present and manage revenue and marketing expense budget Plan and oversee Catering budget, contracts, billing and event execution. Develop analytical reports monitoring effectiveness of tactics and create weekly sales reports to track and measure results to goals. Prepare monthly forecasts for Catering Sales and unspecified potentials. Professionally develop and supervise sales staff. Insure sufficient phone and site tour coverage. Analyze and review customer service surveys Develop promotions, and coordination of menus, staging and implementation of events. Maintain relationships with the facility sales teams as well as other facility stakeholders. Participate in community functions, civic and social.

Requirements

Knowledge of sales and marketing principles necessary to promote the Center.
At least (6) years of practical sales experience in a special event facility.
Advanced oral and written communication skills.
Strong orientation to customer service and ability to work with other staff members in the facility.
Results oriented individual with the ability to meet required sales goals.
Excellent organizational, planning, communication and inter-personal skills.
Ability to undertake and complete multiple tasks.
Excellent computer skills.

Responsibilities

Develop and maintain a local customer base.
Train all other catering managers.
Responsible to produce Banquet Event Orders for all events.
Develop proposals for potential clients and follow through on pending bookings.
Entertain prospective clients of the Center.
Report daily to the General Manager or Food & Beverage Director information on potential sales leads and existing client relations.
Maintains an active role in local hospitality community and professional associations.
Attend in-house event-related meetings and relays immediate changes with other departments.
Develop menus and other projects.
Generate revenue and provide excellent personal service to our internal and external guests.
Coordinate groups and events throughout the facility, ensuring availably, times, catering needs, and other special needs of the guests.
Support the facility sales team by participating in outside sales calls, networking, phone coverage, attending trade shows, and travel.
Provide detailed event analysis to support, maintain and/or improve company goals and guest satisfaction.
Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction.
Resolve any client concerns.
Update and maintain file information for repeat events with total Food & Beverage revenues and client relations.
Update all details of the events to operations staff.
Practice continuous efforts toward menu upgrades and increased services.
Prepare, present and manage revenue and marketing expense budget
Plan and oversee Catering budget, contracts, billing and event execution.
Develop analytical reports monitoring effectiveness of tactics and create weekly sales reports to track and measure results to goals.
Prepare monthly forecasts for Catering Sales and unspecified potentials.
Professionally develop and supervise sales staff.
Insure sufficient phone and site tour coverage.
Analyze and review customer service surveys
Develop promotions, and coordination of menus, staging and implementation of events.
Maintain relationships with the facility sales teams as well as other facility stakeholders.
Participate in community functions, civic and social.