Director of Care Strategy
About The Position
The Care Strategy Director, Provider Growth, will be responsible for partnering with our VP of Provider Growth to grow our clinical capacity efficiently while maintaining high quality standards. In this role, you will be responsible for strategic planning (quarterly OKRs), running the operating cadence (weekly business reviews), capacity planning & utilization management (TAs, Onboarding, Licensing) and special projects (new processes, process optimizations, etc.). This will require someone that is analytical, a structured problem solver, can work cross-functionally, is an excellent verbal and written communicator, has a strong bias to action, and is willing to get their hands dirty. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Requirements
- 7-12 years of work experience, ideally:
- 3-4 years in management consulting, investment banking or private equity with multiple promotions
- 3-4 years working in Strategy & Operations, Business Operations or General Manager roles at high growth start-ups (plus if it is health tech or marketplace business)
- 2+ years of direct management experience
- Experience in strategic planning processes (OKRs) and running weekly/monthly business reviews
- Experience running highly cross-functional projects (operations, sales or recruiting, technology)
- Highly proficient in Excel/GSheets, SQL and data visualization tools (e.g., Tableau, Looker, etc.)
- In-person in New York City
Responsibilities
- Planning & operating cadence - set quarterly/semi-annual priorities and OKRs; build dashboards to track all key metrics; run weekly business review
- Capacity planning & utilization management - Hiring: define variable headcount hiring targets for all teams supporting their pods (provide as input to recruiting)
- Adjustments: when plans change, define tactics to help us get better in balance and optimally use the existing capacity
- Performance management - build out all reporting and processes to enable Ops Lead to run monthly performance management process
- Special projects - usually step changes in metrics or processes, work that can't be owned by functions for capacity or capability reasons
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
