Director of C2 Technology Platform

HEALTHIERHERE • Seattle, WA

13d • $150,000 - $170,000 • Hybrid

About The Position

Early in HealthierHere’s journey clinical, community, behavioral health, and Tribal partners emphasized fragmentation and a lack of interoperable technologies within and across sectors as top challenges to their work. In response, HealthierHere created Connect2 Technology, comprising of Connect2 Coordinator, our client management system, and Connect2 Exchange, our community information exchange (CIE) technology. These solutions were created to improve care coordination and supports for clinical, community, behavioral health, and tribal organizations serving community. The Director of Connect2 Technology (Director) will oversee the ongoing development and operations of Connect2 Coordinator and Connect2 Exchange, together the Connect2 Technology. The Director will manage an interdisciplinary team, accountable for directing ongoing technical development and implementation, operations, and customer success and satisfaction. Together with HealthierHere’s contracted Chief Technology Officer and Chief Finance and Operations Officer, the Director will contribute to the strategy for growing the capabilities and adoption of Connect2 Technology regionally and statewide. The community’s vision for the Connect2 Community Network and Community Hub connects people, service organizations, health care, community, and Tribal partners more quickly and effectively – resulting in a healthier, more equitable community for all. The Director of Connect2 Technology will work with the Community Care Network Director and Director of Program Operations to maintain feedback loops to both technology users and community, ensuring ongoing product development is responsive to user and community input. The Director of Connect2 Technology must be committed to 1) utilizing an equity framework as a way of doing internal and external business; 2) facilitating collaborative strategies that contribute to the elimination of health disparities, advance HealthierHere’s board approved strategies and transform the health of King County, and 3) practicing the values of HealthierHere as an organization.

Requirements

• Candidates will be assessed on a full spectrum of professional, personal, and academic experience. And while no single candidate will bring experience in every aspect of the role, the ideal candidate will enjoy building and nurturing relationships, leading teams, and harnessing collective action to improve how care is delivered in our community, using Connect2 Technology. They also bring a passion for improving health equity through deep partnership with community, tribal and clinical organizations.
• Technology Management: Demonstrated experience in operating technology services, with operating hosted, managed services a plus.
• Demonstrated experience developing product strategy and roadmaps for assigned product, solution, or portfolio by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow product functions, improve client experience, and drive growth.
• Demonstrated experience collecting and integrating customer voice and feedback into product plans, as well as identifying market trends.
• Demonstrated experience in developing, implementing, and enforcing standardized operational policies and procedures, especially for operation of a technology service.
• Demonstrated experience in managing technology change control and release management.
• Demonstrated experience in managing tier 2 and tier 3 user support in an environment that requires high system availability.
• Understand the business requirements of delivering and sustaining a technology service.
• Experience with managing the contract and satisfactory performance of a technology vendor of a commercial IT product.
• At least 8 years of experience in technology services, including team management, annual budgeting, and financial reporting.
• Experience developing, communicating, and monitoring objectives and key results.
• Experience presenting updates and product plans to executive leadership with insights and recommendations.
• Routinely communicate product status, progress, and percent completion of deliverables, resource utilization, including labor and funding, and high-level schedule(s) to executive management and related team members
• Mentor, coach, train, and delegate tasks as appropriate to product team members.
• Ensure that the information HH produces, maintains, stores, or transmits remains secure through adherence to HH security policies and procedures
• Leadership & Communication: Superior interpersonal skills, including the ability to maintain and develop relationships with staff and internal/external partners.
• The ability to build trust through effective communication while mobilizing people to act.
• Demonstrated ability to lead staff through changing internal and external contexts.
• Strong relationship builder and communicator with experience leading teams, and the ability to engage effectively with community partners.
• Demonstrated ability to coach, mentor and performance management of staff.
• Strategic Thinking: Inspired by the opportunity to transform community-based care coordination in King County, and share our lessons learned nationally.
• Ability to see the big picture, and question assumptions of the current way of doing things.
• Vision to see what is necessary to scale the business and willingness to take risks to achieve goals.
• Resourceful and flexible in the resolution of challenges.
• Exceptional analytical and problem-solving skills, collaboration, and a results-oriented vision and focus.

Responsibilities

• Lead the operations of Connect2 Technology: Provide overall team leadership, including coaching, mentoring, and performance management oversight to team members.
• Directly supervise a diverse team of Connect2 Technology staff and manage contractor(s).
• Ensure successful day to day general operations including management of annual budget.
• Support the Chief Finance and Operations Officer in developing a strategy for regional, statewide, and national community information exchange.
• Implement the strategy, through a phased or iterative approach, to expand regional and statewide community information exchange in partnership with health and social service partners, Tribes, state, and other ACHs.
• In collaboration with the Chief Finance and Operations Officer, develop and deploy a sustainable business model for operating, maintaining, and enhancing the Conntect2 Technology.
• Oversee onboarding of community, tribal, and clinical partners that are interested in using Connect2 Technology or integrating their own systems to it
• Ensure the Connect2 Technology is aligned with community prioritized use cases and needs (in partnership with Chief Technology Officer).
• Ensure the Connect2 Technology meets all privacy and security requirements established by HealthierHere.
• Oversee development and maintenance of Connect2 Technology standard operating procedures, and ensure procedures are properly executed by Connect2 Technology staff.
• Oversight tier 2 and tier 3 customer support results in sustained adoption and utilization.
• Utilize customer satisfaction measures to drive ongoing product and operations improvements.
• Stay abreast of national, state, regional, and local CIE efforts and consider these efforts in defining and implementing Connect2 Technology.
• Oversee the contract with HealthierHere’ s Connect2 Technology vendor and manage ongoing product enhancements or changes.
• Participate in and inform HealthierHere Data Governance and Connect2 Technology Change Control procedures.
• Lead and manage a multi-disciplinary member team: Guide and influence the strategic growth of Connect2 Technology, ensuring alignment with board approved priorities and other HealthierHere initiatives.
• Collaborate with the contracted Chief Technology Officer.
• Collaborate closely with internal and external users to ensure that user and community feedback continually inform Technology implementation and development.
• Ensure alignment with HealthierHere initiatives, investments, and values.
• Support writing and management of funding proposals and/ or contracts, as needed.
• Build effective working relationships with peers, leadership, and partners.
• Apply HealthierHere’s equity and inclusion principles to all assignments; promote outreach, inclusion, and active community engagement across a wide array of organizational partners.
• Perform other duties as assigned.

Benefits

• 100% coverage of employee premiums for select medical, dental, and vision plans
• Up to 6% match on your 403(b)-retirement plan
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Group and voluntary life insurance
• Short-term and long-term disability coverage
• Generous paid time off, up to 13 paid holidays, sick leave, and mental health days
• A wellness benefit to support your personal well-being journey
• Professional development allowance to invest in your growth
• Hybrid work model with 2 days a week in our downtown Seattle office

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed