Director of Business

Pioneer Resources • Muskegon, MI

2d

About The Position

Pioneer Resources is a 501(c)3 non-profit organization. Our mission is to help people with disabilities and seniors obtain independence and dignity by creating opportunities for participation in the community using our four pillars of service:

A place to live; affordable housing and specialized homes.
A place to learn; vocational training, ABA therapy & community living supports programs.
A place to grow and play; Pioneer Trails camping and recreational programs.
A way to get there; one of the largest transportation fleets on the Lakeshore.

Pioneer Resources is a great place to work! Members of our team are an energizing mix of veteran staff from over 40 years of experience to those recently discovering their passion for helping others. Our workforce respects the diversity of the people we serve and those we serve alongside. Pioneer Resources offers a rewarding work experience that strategically meets the needs of our community while fostering employee success with personal fulfillment and work-life balance. As an employee of Pioneer Resources, you will have the unique opportunity to touch the lives of those in your community every time you come to work!

The Director of Operations provides strategic and operational leadership for the Transportation Department while ensuring business practices align across the organization. This role oversees compliance, vendor management, financial stewardship, and community engagement to advance Pioneer Resources’ mission.

Requirements

• Bachelor’s degree in business administration, or other applicable degree and or a minimum of four years relevant experience required.
• Valid driver’s license and driving record that is acceptable according to Pioneer Resources’ Policy.
• Excellent written and verbal communication skills.
• Ability to prioritize both self and others’ workloads while working with minimal supervision; high degree of self-direction.
• Solid reasoning skills, including the ability to define problems, collect data, establish facts and draw valid conclusions.
• Strong computer skills.
• Minimum four (4) years’ supervisory experience.
• Proven ability to lead and train other staff members, as well as redistribute tasks as workload shifts.
• Demonstrated knowledge of budgetary and operational responsibility.
• Must be willing and able to travel up to 50% for meetings, trainings, and conferences. Company vehicle is supplied.

Nice To Haves

• Experience working with union employees preferred.

Responsibilities

• Direct and oversee daily operations of the Transportation Department, including union agreements, staff training, and service compliance.
• Ensure compliance with MDOT, DOT, and other applicable state and federal requirements.
• Monitor and ensure compliance with safety fleet inspections.
• Oversee insurance and risk management to maintain organizational insurability.
• Review, negotiate, and evaluate contracts to ensure adherence to legal requirements and organizational policies.
• Monitor and enforce safety practices; develop training and initiatives to promote a strong safety culture.
• Develop, monitor, and manage departmental budgets to ensure fiscal accountability.
• Evaluate and improve procurement and purchasing methods to enhance efficiency and compliance.
• Review purchase orders for proper authorization and adherence to organizational policies.
• Lead vendor and supplier selection processes, considering cost, quality, support, and reliability.
• Establish and maintain an approved vendor/supplier database; cultivate strategic relationships with key partners.
• Provide leadership in capital planning, fleet replacement strategies, and asset management.
• Provide quarterly financial grant reporting within the MDOT system alongside Director of Finance
• Provide direct supervision, coaching, and performance management of Transportation Managers and the Fleet Manager.
• Build leadership capacity within the Transportation Department through mentoring, goal setting, and accountability.
• Align transportation operations as a supportive service to strengthen agency-wide outcomes and initiatives.
• Partner with Finance, HR, and other departments to improve business practices across the organization.
• Oversee transportation software systems for scheduling, fleet tracking, and reporting.
• Ensure accurate data collection, analysis, and reporting for compliance and operational improvement.
• Develop and monitor outcome measures to demonstrate service quality and performance within the Transportation Department.
• Facilitate community conversations and coordination to better understand transportation needs and service gaps.
• Build partnerships and contractual relationships to expand community presence and diversify funding streams.
• Represent Pioneer Resources in local, regional, and statewide transportation networks to advocate for community needs.
• Actively engage with community groups to develop innovative programs and services that align with the agency’s mission.
• Contribute to organizational strategic planning as a member of the Leadership Team.
• Advance agency-wide outcomes, ensuring transportation services support broader organizational goals.
• Recommend and implement strategies for continuous improvement, sustainability, and innovation.
• Other duties as required or assigned.

Benefits

• Paid Time Off
• Holiday Pay
• Company Paid Life
• Company Paid Long Term Disability
• Medical
• 403(b) Retirement Plan with company match
• Employee paid options of: Dental, Vision, Flex Spending Accounts, Voluntary Life, AD&D, and Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Director