Director of Business Systems

Pepperjam • Philadelphia, PA

5d

About The Position

At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing. Why Join Us We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you. About the Role At the heart of our platform, we track performance marketing data and build solutions to turn this data into useful information for our customers. To support this, our internal teams utilize a suite of 3rd party business systems (Salesforce, NetSuite, Harvest, Zendesk, etc.) to service business and customer needs efficiently. We are seeking a Director of Business Systems to lead the charge in optimizing our internal technologies. In this role, you will manage a team of optimization experts while simultaneously acting as the lead product owner for our internal systems. You will bridge the gap between business stakeholders and technical execution—translating user needs into scalable process designs, managing the product roadmap, and ensuring our teams operate with maximum efficiency. You will own the ecosystem from strategy to execution: leading a team, managing vendors, designing workflows, writing requirements, and overseeing the rollout of new capabilities across the organization.

Requirements

• Education: Bachelor's degree in Computer Science, Software Engineering, or a relevant field.
• Experience: 7+ years of experience in product management, business process optimization, or program management.
• Management: Proven track record of managing and developing mid-sized teams of product managers or technical staff.
• Systems Expertise: Deep experience as a power user or admin of core business systems (Salesforce, NetSuite, Zendesk, etc.).
• Product Methodologies: Demonstrated ability to write user stories, manage product roadmaps, and working within agile processes using tools like Jira.
• Data Proficiency: Exposure to ETL tools, relational databases, and mechanisms for moving data between different software platforms.
• Industry Knowledge: Experience with digital marketing channels, affiliate marketing, or partnership marketing terminology and KPIs.
• Communication: Exceptional written and verbal skills; able to translate complex technical concepts into business language.
• Adaptability: Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
• Negotiation: Ability to manage stakeholder expectations and prioritize requests gracefully against departmental goals.

Nice To Haves

• Certifications: Salesforce Certification(s).
• Global Experience: Exposure to working within a global company operating across multiple regions (EMEA, Americas, APAC).
• Process Methodologies: Formal training or certification in process optimization (e.g., Lean, Six Sigma).

Responsibilities

• Team Management: Manage, mentor, and hire a team of internal or external business systems process experts. Conduct performance reviews, set goals, and provide ongoing coaching on best practices to support professional development and operational excellence.
• Roadmap Ownership: Coordinate the Business Systems product roadmap across different stakeholders. Prioritize competing opportunities, balance internal needs with business priorities, and articulate the rationale behind "No" or "Not Yet" decisions.
• Vendor Management: Own the day-to-day relationships with software vendors and external consultants.
• Evangelism: Act as the internal champion for business systems, articulating the value the team drives and ensuring adoption across the organization.
• Process Optimization: Design optimized business processes that drive efficiency and scale through technologies like Salesforce, Hubspot, DocuSign, ZoomInfo, NetSuite, and Salesloft.
• Requirements Engineering: Partner with stakeholders to develop user stories, determine solution designs, and craft clear, concise business requirements.
• Agile Execution: Manage the intake and triage process for requests. Create, curate, and maintain tickets in Jira for technical developers to ensure smooth agile delivery.
• Operational Excellence: Own the execution of User Acceptance Testing (UAT) to ensure technical solutions meet business requirements.
• Change Management: Lead end-user training, documentation (data dictionaries), and communication strategies for new product releases and system updates.

Benefits

• Flexible Time Off Policy - Take the time you need
• Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment
• Robust Company Sponsored Health & Welfare Benefits
• 401k Plan - 4% employee match
• Enhanced Wellness Program including access to EAP and Wellness Coaching
• Regular company events and activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager