Director of Business Systems

Visual Data•London, CA

12d•Hybrid

About The Position

The Director of Business Systems is responsible for the strategic leadership, planning, delivery, and continuous improvement of all enterprise business systems supporting Visual Data’s global media operations. With a strong emphasis on project management excellence, you will lead complex, cross-functional initiatives to design, scope, plan, and deliver system and workflow transformations. This includes modernising operational processes through automation, AI-enabled capabilities, and lean operational principles. Ensure appropriate resources are engaged in requirements gathering, issue resolution, technical triage, project execution for all projects or problems encountered.

Requirements

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related discipline (or equivalent experience).
10+ years’ experience in media-technology environments, business systems and enterprise applications.
Proven track record of leading complex, cross-functional programmes and projects with formal delivery discipline.
Strong understanding of media workflows, operational planning, job costing, and financial processes.
Demonstrated experience leading and scaling teams in a business systems or transformation function.

Nice To Haves

Experience delivering workflow automation or large-scale operational transformation initiatives.
Exposure to cloud-based platforms, workflow orchestration tools, or low-code automation environments.
Background in broadcast, studio, streaming, post-production, or localisation environments.

Responsibilities

Own the overall Business Systems strategy and roadmap, ensuring alignment with operational, financial, and strategic business objectives.
Ensure business systems collectively support scheduling, resource management, workflow automation, financial operations, reporting, and client delivery.
Own and drive continuous improvement initiatives, including automating manual processes, documenting system changes, increasing user adoption, and maximizing business value.
Own project scoping, business case development, prioritisation, and delivery planning.
Develop and maintain detailed project plans, timelines, budgets, resource models, dependencies, and risk mitigation strategies.
Establish governance, standards, documentation, and change-management practices across all Business Systems.
Provide clear, executive-level reporting on progress, risks, dependencies, and outcomes.
Act as senior escalation point for system performance, stability, and operational impact.
Identify opportunities to introduce AI-assisted and data-driven capabilities to improve efficiency, quality, and decision-making.
Ensure new workflows are scalable, repeatable, measurable, and aligned with lean operational principles.
Manage relationships with external vendors and partners, including contracts, roadmap alignment, escalations, and service performance.
Oversee reporting and analytics capabilities supporting utilisation, forecasting, revenue tracking, and operational performance.