Director of Business Process Improvement

Konica Minolta Business Solutions, U.S.A., Inc. • Ramsey, NJ

14h • Hybrid

About The Position

The Director of Business Process Improvement at Konica Minolta plays an important role in driving operational efficiency and effectiveness within the organization. This role will be instrumental in driving continuous improvement, streamlining operations, and maximizing the company's growth and profitability.
A successful candidate will have the ability to increase operational efficiency and productivity, drive a reduction in processing time and errors, achieve cost savings through process optimization, and improve customer satisfaction and quality scores.
If you are passionate about process optimization and have a strong track record in driving change and achieving results, we invite you to apply for this exciting opportunity.
This role is based at our Corporate Headquarters in Ramsey, NJ and follows a hybrid schedule, with onsite work Monday–Thursday and remote work on Fridays.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 8+ years of experience in business process improvement or related roles
• 3+ years of experience managing others
• Salesforce experience with a strong emphasis on process improvement, workflow optimization, and operational efficiency preferred.
• Six Sigma certification preferred
• Proven track record of successfully driving and implementing process improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions
• Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Knowledge of process improvement methodologies, such as Lean Six Sigma

Responsibilities

• Lead the development and implementation of business process improvement strategies and initiatives.
• Identify areas for improvement in existing processes and workflows and recommend solutions to optimize efficiency, productivity, and quality.
• Lead cross-functional working groups to gather insights, conduct process assessments, and identify opportunities for process improvement.
• Develop new and improve existing process documentation, including standard operating procedures (SOPs), guidelines, and best practices.
• Drive process change management efforts, ensuring smooth transitions and effective adoption of new processes.
• Monitor and analyze process metrics and performance indicators to identify trends, issues, and areas for further improvement.
• Conduct regular process audits and assessments to ensure compliance with internal policies, industry regulations, and quality standards.
• Lead a team of process improvement professionals, providing guidance, coaching, and support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager