Director of Business Operations - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

10d

About The Position

Responsible for overseeing the operations of multiple clinical lab operations and phlebotomy draw sites. The Director participates in long-range strategic planning and short range implementation to ensure sites are managed in a consistent manner that embraces patient-centered service, service excellence standards and utilizes efficient operations processes. In addition to providing operational oversight, this role is a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technology and solutions, metrics reporting, customer service, and process improvement. The Director of Operations will join our multidisciplinary team and be responsible for overseeing the day-to-day operations of multiple ambulatory laboratories including serving as the main point of contact for the organization, overseeing the revenue and billing systems, coordinating facilities, directly managing clinical and non-clinical staff. The Director will oversee all quality programs to include quality control and compliance with all CLIA requirements.

Requirements

A Doctoral, Master's or Bachelor's degree in chemical, biological, clinical or medical laboratory science or medical technology is required.
Nine (9) years of progressive work experience.
Four (4) years of management experience.
MT(ASCP) or equivalent required.

Responsibilities

Directs one or more major functional areas of a department, a department, or a business unit.
Manages two or more professional and support staff including subordinate managers.
Directs the analysis, planning, implementation, and expenditures and budget tracking of major operational projects or initiatives.
Provides recommendations to the leaders throughout the organization.
Leads in developing strategies and implementation plans to improve and standardize all aspects of operations.
Collaborates with department/business unit leadership to support the budget process and meeting key operational goals.
Collaborates with leaders to establish operating procedures, enhance clinical and non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.
Establishes department policies and procedures.
This role will serve as the primary liaison for the department.
Manages and influences relationships with senior management team, administrators, functional area managers and staff to achieve best in practice performance and business results.