Director of Business Operations

EōS Fitness•Tampa, FL

22d

About The Position

The Director of Business Operations is a highly cross-functional leadership role responsible for optimizing and scaling business operations across the gym organization. This position serves as a critical connector between member experience, backend operations, field leadership, compliance, and strategic initiatives. This leader brings hands-on experience within the gym industry, including member retention strategies, operational workflows, and systems that support both frontline teams and corporate functions. The ideal candidate thrives in a fast-paced, evolving environment and is a self-starter who can take direction, conduct research, and independently execute initiatives from concept to completion.

Requirements

Must successfully pass background check.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and vendors.
Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer database or email system.

Nice To Haves

Proven experience in the gym or fitness industry, preferably in operations, member experience, or multi-unit leadership
Strong understanding of gym operations, member retention, and backend systems
Demonstrated ability to lead cross-functional teams and influence without direct authority
Exceptional communication skills, with the ability to clearly convey priorities across multiple departments
Highly organized with strong project management capabilities
Self-starter who thrives in a fast-paced, constantly evolving environment
Comfortable taking direction, researching solutions, and executing independently

Responsibilities

Support and enhance member experience and retention strategies
Evaluate operational processes that impact the member lifecycle, from onboarding through retention and cancellation
Partner with Member Services and field teams to ensure consistent, high-quality member interactions
Collaborate closely with the Learning & Development team to ensure field resources—including SOPs, processes, playbooks, and training materials—are accurate, current, and operationally aligned
Identify operational gaps and opportunities for training enhancements across the field
Partner with the Member Services team to ensure compliance with membership agreements and personal training contracts
Maintain working knowledge of gym management systems; experience with ABC Fitness Solutions is a strong plus
Support audit readiness and adherence to internal policies and external regulatory requirements
Act as a strategic partner to field leaders to drive adoption of operational changes and new initiatives
Support change management efforts by clearly communicating expectations, timelines, and impacts to field teams
Serve as a trusted operational resource for regional and club-level leadership
Assist with project management across multiple operational initiatives
Ensure cross-functional alignment and execution against strategic priorities
Track progress, identify risks, and recommend solutions to maintain momentum
Work with external vendors and partners to integrate services into the overall operational and member experience strategy
Ensure vendor processes align with internal standards, brand expectations, and operational goals

Benefits

A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise – including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
401(k) + Company matching!
Personal education growth options with Sophia Learning.