Director of Business Office

Belmont Behavioral Health System•Philadelphia, PA

About The Position

Belmont Behavioral Health System is a nationally respected, mission-driven mental health and addiction treatment provider committed to renewing hope and fostering lasting recovery for individuals across the lifespan. With a rich history of over 75 years serving communities in the Philadelphia region, Belmont offers a comprehensive continuum of care — including inpatient, partial hospitalization, and intensive outpatient services — for children, adolescents, adults, and older adults facing psychiatric and co-occurring substance use challenges. Renowned for its integrated, evidence-informed programs, personalized treatment planning, and dedication to community partnerships, Belmont is focused on empowering patients and supporting their transition back into daily life with dignity and resilience. We are currently seeking a visionary Business Office Director to join our leadership team and help drive operational excellence that aligns with our mission of healing and recovery. PURPOSE STATEMENT: Plan, develop, organize, implement, evaluate and supervise business office activities including the financial counselling, billing and collections functions for all service lines.

Requirements

High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
Five or more years’ job-related experience required. Preferably in behavioral health.
Three or more years’ supervisory experience required.
Strong revenue cycle technical skills required.
Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Nice To Haves

Bachelor’s degree in Business Administration or related field preferred.
Preferably in behavioral health.

Responsibilities

Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
Establish and maintain controls for all cash collected and posted in patient accounting system.
Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
Define and provide the necessary support and leadership to achieve departmental goals and objectives.
Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
Manage and direct subordinate staff to identify goals and objectives.
Perform other functions and tasks as assigned.