Director of Business Intelligence

Marin Community Clinics • Novato, CA

29d • Hybrid

About The Position

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Director of Business Intelligence (DBI) is a strategic leader responsible for driving data governance, analytics, and reporting initiatives that enhance operational efficiency, financial performance, and patient outcomes. This role oversees the design, implementation, and maintenance of an enterprise data warehouse and business intelligence applications, ensuring data-driven insights optimize clinical, financial, and operational performance. Working closely with executive leadership, the DBI translates business needs into data strategies, fosters a data-driven culture, and drives cross-functional collaboration. By building and mentoring a high-performing BI team, the DBI ensures the organization maximizes the impact of its data assets to advance patient care and community health outcomes.

Requirements

• Bachelor's Degree in related field required.
• 5 years of technical experience in data analysis and intelligence.
• 5 years of experience in building, implementing, and optimizing business intelligence systems.
• Ability to anticipate and be proactive around next steps in large initiatives simultaneously.
• Experience with maintaining a data warehouse, design and implementation of BI processes including ETL and SQL development, and related policies.
• Experience with project management lifecycle as it relates to business intelligence.
• Leadership experience collaborating with middle and senior management to build cross-organizational consensus, identify synergies and driving process and operational improvements.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational skills: ability to prioritize projects, manage multiple tasks, and meet deadlines.
• Knowledgeable in process improvement and metrics development.
• Must be passionate about continuously improving patient experience.
• Excellent written and verbal communication skills.
• Good judgment as well as problem-solving and decision-making skills.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Fulfill immunization and fit for duty regulatory requirements.
• Travel among clinic locations and to community and business partners as needed .

Nice To Haves

• Master’s degree in technology, business, or related field preferred.
• Experience working with Epic, Microsoft BI tools (i.e. Power BI, SQL) preferred.
• Knowledge of Federally Qualified Health Center (FQHC) operations, reporting requirements, and compliance standards preferred.
• Experience with implementing and supporting Epic’s reporting tools (Cogito, Caboodle, Radar, Reporting Workbench); Microsoft reporting and visualization tools (such as Power BI); Crystal Reports; and working with relational database structures and reporting using SQL.
• Experience in a lead or management role responsible for reporting applications, data warehouse tools and data visualization strategies.

Responsibilities

• Uses data from internal and external sources to provide insights to decision makers, helping to solve complex business problems and issues.
• Leads teams and manages projects aimed at identifying, analyzing, developing and implementing business intelligence metrics.
• Understands the tools, technologies, applications and practices used to collect, integrate, analyze, and present an organization's raw data to create insightful and actionable business information.
• Supports decisions related to the implementation of new programs and large-scale projects and optimizes technical/operational procedures and processes.
• Implements strategic plans, drives goals and objectives, and improves performance toward strategic priorities by leveraging data.
• Designs, creates, tests and maintains a portfolio of reports, scorecards and dashboards.
• Uses business intelligence, enterprise data management, and forward-thinking skills to ensure MCC’s strategy and tactical plan supports a sustainable model for current state and future analytics.
• Manages, supports, and improves Business Intelligence functions across the organization and is a leader in the utilization of data and reporting across MCC.
• Oversees process, resource, and budget planning for reporting and technical initiatives, assuming fiscal responsibility for the acquisition, development, implementation, and ongoing maintenance of related systems and tools.
• Proactively identifies business challenges and opportunities through data analysis, and works with business leaders to find strategic solutions.
• Leads the creation and management of an Enterprise Data Warehouse (EDW) while continuing to define and deliver new capabilities in end user access and use.
• Participates in IT strategy planning, bringing expertise related to business intelligence initiatives.
• Responsible for ensuring the effectiveness of the Business Intelligence program’s methodologies, including the integration and continual maturation of data management and reporting practices throughout the development lifecycle.
• Ensures the accuracy and the integrity of business intelligence data by performing detailed data exploration and validation to identify trends, tendencies and anomalies.
• Chairs a Data Governance Committee to audit processes in data governance and promote data hygiene, standardization and accuracy.
• Communicates with the user community on clinical systems projects, especially in relation to their goals, status and expected outcomes, as well as overall BI vision and strategies.
• Evaluates new technologies, software, and vendors that may provide solutions or new applications necessary to accomplish business intelligence goals, objectives, and strategies.
• Performs other duties as assigned.
• Maintains appropriate staff levels and participates in recruitment.
• Supports the continual development of team members through training, succession planning and coaching/mentoring.
• Manages employee performance, effectively communicates expectations and goals and provides thorough and timely performance feedback and evaluation
• Completes time and attendance requirements for team, approving timesheets, time off requests, and ensures accurate and timely completion for payroll.
• Ensures a safe, secure and legal work environment by upholding MCC’s policies and procedures.

Benefits

• Our benefits program is designed to protect your health, family and way of life.
• We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director